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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Pricing Tool of HP cMPS and Cost per Page (CPR) | 12% | |
| Topic 2: Value of Printing System | 29% | |
| Topic 3: HP cMPS Program and HP Channel MPS Program | 32% | |
| Topic 4: HP Partner/Channel Offers and Market Dynamics | 12% | |
| Topic 5: Contractual Cartridge, Partner Status and Contract Upload ICCP | 11% | |
| Topic 6: Controls and Audit | 4% |
HP Selling HP EMEA cMPS Sample Questions:
Question 1
Which benefits do Channel Managed Print Services resellers receive as part of the program? (Select two.)
A. Access to dedicated project management support
B. A list of customers to whom they can sell
C. A hardware box full of tools for technicians
D. A USB stick with an automatic assessment tool developed by HP
E. Access to the Channel Managed Print Services pricing tool
F. Dedicated SRCP code for special pricing on specific HP Supplies
Question 2
What are HP Care Pack services?
A. Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B. Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
Question 3
Which property makes HP toner work correctly in an HP LaserJet printing device?
A. Soaks into paper for a permanent bond
B. Mixes evenly to create millions of colors
C. Melts at the correct temperature
D. Liquefies on contact with paper
Question 4
Which option best describes the payment options of a Channel Managed Print Services contract?
A. Always "base plus click"
B. Whatever the partner defines within the cMPS terms and conditions
C. Always "all-in" click
D. Always "level pay"
Question 5
Which device and supplies pacing is included within the cMPS pricing tool?
A. All pricing in the tool is based on an average list price set across EMEA
B. Netbuysprices based on your specific region where pre-approved discounts are in place
C. List price aligned to the region you selected when you downloaded the tool
D. No pricing information is within the tool. The partner needs to apply list prices of devices and supplies into the tool,and thenapply local-based discounts
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |



