Practice 33820X Questions With Certification guide Q&A from Training Expert DumpsFree
Free Avaya 33820X Test Practice Test Questions Exam Dumps
NEW QUESTION 23
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Corporate and Standard Licenses
- B. Avaya SBCE Corporate License
- C. Avaya SBCE Standard License
- D. Avaya SBCE Standard and Advanced Licenses
Answer: D
NEW QUESTION 24
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. SIP
- C. Analog
- D. CTI
- E. AACC
Answer: A,D,E
NEW QUESTION 25
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Proficient
- C. Predictive
- D. Performance
- E. Progressive
Answer: A,D,E
NEW QUESTION 26
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.
NEW QUESTION 27
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: A
NEW QUESTION 28
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. CTI
- C. SIP
- D. PRI
Answer: B,C
NEW QUESTION 29
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. MPLS VPN/Software Defined WAN Connectivity
- B. CC Solutions with ACCS Connectivity
- C. Analog Trunk Access Connectivity
- D. PSTN Network Connectivity
Answer: A,D
NEW QUESTION 30
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Subscription-based payments
- C. Managed Private or Hybrid Networks
- D. Cloud Contact Center with AACC
Answer: B,C
NEW QUESTION 31
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Proof of Concept
- C. Contact Center Bundles
- D. Virtual Private Clouds
Answer: B
NEW QUESTION 32
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Workforce Management
- C. Customer Feedback
- D. Speech/Voice Analytics
- E. Quality Monitoring
Answer: A,C,D
NEW QUESTION 33
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Public
- B. Hybrid
- C. Private
- D. CPaaS
Answer: B
NEW QUESTION 34
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. Analog
- C. CTI
- D. SIP
- E. AACC
Answer: C,D,E
NEW QUESTION 35
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase first contact resolution
- B. To increase self-service usage
- C. To increase agent retention
- D. To increase digital channel usage
Answer: A
NEW QUESTION 36
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Session Border Controller
- B. Avaya Oceana®
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Media Server
Answer: C
NEW QUESTION 37
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 15,000
- C. 12,000
- D. 0
Answer: A
NEW QUESTION 38
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Basic Bundle
- C. Voice Bundle
- D. Reporting Bundle
Answer: B,D
NEW QUESTION 39
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