Free Sales Ending Soon - 100% Valid 33820X Exam Dumps with 65 Questions
Verified 33820X dumps Q&As on your ACDS-3382 Exam Questions Certain Success!
NEW QUESTION 15
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Context Store Snap-In
- B. Enhanced Call Control Snap-in
- C. Presence Snap-in D)
- D. Engagement Designer Snap-In
Answer: D
NEW QUESTION 16
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Progressive
- C. Performance
- D. Predictive
- E. Proficient
Answer: A,B,C
NEW QUESTION 17
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- C. In AEP 7.2.x, full ports may be bundled with speech.
- D. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- E. In AEP 7.2.x, full ports cannot be bundled with speech.
Answer: A,C,D
NEW QUESTION 18
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. Call Center Elite requires CMS.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. Call Center Elite includes Business Advocate.
Answer: B,D,E
NEW QUESTION 19
Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
- A. Avaya Aura® Application Enablement Services
- B. Avaya Experience Portal
- C. Avaya Aura® Communication Manager
- D. Avaya Aura® Call Center Elite Multichannel
Answer: B
NEW QUESTION 20
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Ready Now Solutions
Answer: D
NEW QUESTION 21
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Speech/Voice Analytics
- B. Desktop and Process Analytics
- C. Customer Feedback
- D. Workforce Management
- E. Quality Monitoring
Answer: A,D,E
NEW QUESTION 22
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- B. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- C. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
Answer: A,B
NEW QUESTION 23
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 15,000
- C. 0
- D. 12,000
Answer: B
NEW QUESTION 24
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya Call Management System
- B. Avaya Breeze®
- C. Avaya IX™ Workforce Engagement
- D. Avaya Workspaces® for Elite
Answer: D
NEW QUESTION 25
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Reporting Bundle
- B. Basic Bundle
- C. Advanced Bundle
- D. Voice Bundle
Answer: A,B
NEW QUESTION 26
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Call Management System
- B. Avaya Proactive Outreach Manager
- C. Avaya IX™ Workforce Engagement
- D. Avaya Intelligent Customer Routing
Answer: B
NEW QUESTION 27
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 5 = DSPs
- B. Number of agents X 4 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 2 = DSPs
Answer: A
NEW QUESTION 28
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 29
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. SIP
- B. EC500
- C. PRI
- D. CTI
Answer: A,D
NEW QUESTION 30
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Standard and Advanced Licenses
- B. Avaya SBCE Corporate License
- C. Avaya SBCE Corporate and Standard Licenses
- D. Avaya SBCE Standard License
Answer: A
NEW QUESTION 31
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Hybrid
- B. CPaaS
- C. Public
- D. Private
Answer: A
NEW QUESTION 32
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides virtualization, high channel density and no playback announcement limits.
- B. AAMS provides Communication Manager IP audio functionality.
- C. Experience Portal will use the AAMS as a media resource.
- D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- E. AAMS is shareable between different adopters.
Answer: A,B,E
NEW QUESTION 33
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 15,000
- B. 0
- C. 10,000
- D. 12,000
Answer: C
NEW QUESTION 34
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Elite Multichannel 6.6 uses SSLv3
- B. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- C. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- D. Elite Multichannel 6.6 supports WebLM Release 6.x.
Answer: A,B
NEW QUESTION 35
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Business Advocate
- B. Advanced Call Vectoring
- C. Best Service Routing
- D. Expert Agent Selection
Answer: A
NEW QUESTION 36
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Reporting Bundle
- C. Basic Bundle
- D. Voice Bundle
Answer: A,C
NEW QUESTION 37
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Experience Portal Manager
- B. IX™ Orchestration
- C. Media Processing Platform
- D. Application Servers
Answer: C
NEW QUESTION 38
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
- A. By using the benefit of Avaya Call Management System
- B. By using the benefit of Avaya IX'M Workforce Engagement
- C. By using the benefit of Avaya Proactive Contact
- D. By using the benefit of Call Center Elite
- E. By using the benefit of Avaya Aura® Contact Center
Answer: A,B,D
NEW QUESTION 39
......
33820X Exam Dumps - 100% Marks In 33820X Exam: https://www.dumpsfree.com/33820X-valid-exam.html