Verified 700-805 exam dumps Q&As with Correct 100 Questions and Answers
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NEW QUESTION # 59
Which statement is the most accurate description of the Health Index?
- A. A tool for service providers to determine what stage of the lifecycle to offering training solutions
- B. A measurement tool for resolving secific product quality issues and adoption barriers
- C. An ongoing measurement of several key customer health indicators
- D. An ongoing measurement of customer sentiment
Answer: A
NEW QUESTION # 60
Which discussion point helps up sell a customer?
- A. Discuss changes in the network and identify any uncovered additions to the network.
- B. Focus on how much it will cost the customer.
- C. Focus on what the customer already has covered on the network.
- D. Discuss your prior ties and why you need the sale.
Answer: A
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer's current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer's business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
NEW QUESTION # 61
Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. help manage Discounts for Quoting
- B. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
- C. gain insight into new and unique business prospects for your customers and expand sales potential
- D. Trusted Data Source for Hardware Refresh and Software renewal insights
Answer: A
NEW QUESTION # 62
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. proposal build
- B. quote delivery
- C. billing
- D. deal strategy
Answer: A
Explanation:
According to a practice exam question from TestPrep2, the correct answer is C. proposal build. During this activity, an RM would:
* Provide an appropriate co-termination timeframe and gain required internal approvals
* Align with the account team on the renewal strategy and value proposition
* Create a renewal proposal that meets customer needs and expectations
NEW QUESTION # 63
Which services are contained in the CX portfolio?
- A. Support Services ,Business Critical Services and Professional Services
- B. Support Services,Business Critical Services, Professional Services and Managed services
- C. Support Services and business Critical Services
- D. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
Answer: D
NEW QUESTION # 64
How does Cisco define AT R?
- A. ATR is the sum of RR and iARR, minus the attrition rate.
- B. Contracts/subscriptions that are available to renew.
- C. Contracts/subscriptions that have attrition terms revoked.
- D. Any customer agreement where attrition has been an issue.
Answer: B
Explanation:
A: Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
* Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days)
* A key metric for measuring the renewal opportunity and performance
* A report that shows the contract details, status, expiration date, product coverage, etc.
References: 1: Cisco Renewals Manager - Cisco
NEW QUESTION # 65
How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?
- A. by collaborating to understand customer goals and satisfaction
- B. by ensuring everyone works in clear silos with minimal interaction
- C. by delegating all tasks to them
- D. by overseeing the team's performance and providing feedback
Answer: A
NEW QUESTION # 66
Which statement is the most accurate description of the Health Index?
- A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- B. a measurement tool for resolving specific product quality issues and adoption barriers
- C. an ongoing measurement of customer sentiment
- D. an ongoing measurement of several key customer health indicators
Answer: D
Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health
NEW QUESTION # 67
Which task is the responsibility of the renewals manager?
- A. Managing recurring revenue risk
- B. Driving adoption of specific technologies
- C. Billing recurring revenue contracts
- D. Managing the success plan
Answer: A
NEW QUESTION # 68
What is the Cisco Services Partner Program (CSPP) objective?
- A. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle
- B. trains partners to develop and sell their own independent services without any backing from Cisco
- C. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
Answer: A
NEW QUESTION # 69
What are the steps to develop a renewal quote?
- A. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
- B. Position the new technology, create a quote, and order the quote.
- C. Ask the customer for renewal data, evaluate new requirements, and quote new services.
- D. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.
Answer: A
NEW QUESTION # 70
Which statement best describes an Ask the Expert session?
- A. A hosted educational webinar with live expert Q and A
- B. A one on one coaching engagement covering specific use cases
- C. A pre-recorded webinar from an expert
- D. A 24-7 phone line providing expert advice
Answer: B
NEW QUESTION # 71
Which critical task must be performed during the Qualification phase?
- A. quote delivery
- B. develop a Success Plan
- C. validate customer inventory
- D. Renewal Plan development
Answer: C
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities Updating the ATR report with any changes or corrections
NEW QUESTION # 72
What support should an RM take from the CSM?
- A. Communicate new green field opportunities
- B. Oversee the closure of contracts
- C. Communicate value and the impact of Cisco solutions
- D. Book customer-service briefings
Answer: D
NEW QUESTION # 73
Which service offering helps define the IT vision and strategy of the customer?
- A. training
- B. support
- C. advisory
- D. optimization
Answer: C
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
* IT strategy and planning
* Business and technology alignment
* IT governance and operating models
* IT transformation and innovation
* IT performance and optimization
References: 1: Services - Cisco
NEW QUESTION # 74
Which two factors drive subscription value for customers? (Choose two)
- A. freeware offers
- B. up to date security protection
- C. continuous access to innovation
- D. training access
- E. bundling of software and hardware
Answer: B,C
Explanation:
Two factors that drive subscription value for customers are up to date security protection and continuous access to innovation. These factors reflect the benefits that customers can gain from subscribing to Cisco products and services, such as:
Up to date security protection: Customers can enjoy the peace of mind that their networks, devices, and data are always protected from the latest threats and vulnerabilities. Cisco provides regular security updates, patches, and enhancements to its products and services, as well as proactive threat intelligence and prevention. Customers can also leverage Cisco's security portfolio, which covers the entire network from edge to cloud, and provides integrated solutions for identity, endpoint, cloud, email, web, and network security.
Continuous access to innovation: Customers can access the latest features and functionalities that Cisco delivers through its products and services, without having to purchase new hardware or software licenses. Cisco provides frequent software updates, upgrades, and releases that introduce new capabilities, improve performance, and optimize user experience. Customers can also take advantage of Cisco's innovation ecosystem, which includes partners, developers, researchers, and customers who collaborate to create cutting-edge solutions for various industries and use cases.
NEW QUESTION # 75
What are two important actions of a successful Renewals Manager? (Choose two.)
- A. align solely with the Customer Success Manager
- B. proactively solve TAC issues
- C. build and maintain relationships with internal and external stakeholders
- D. understand the portfolio of products and services
- E. schedule daily meetings with the customer
Answer: C,D
NEW QUESTION # 76
Which action should be taken when renewing a contract with a customer? (Choose the best answer.)
- A. Validate customer's business needs.
- B. Propose only the most important part of the solution.
- C. Start discussions after the contract has expired.
- D. Assume their business needs are the same.
Answer: A
NEW QUESTION # 77
How does a Renewals Manager drive value in a customer account?
- A. manages and mitigates renewal risk
- B. defines the account forecast
- C. removes adoption barriers
- D. aligns partners on training
Answer: A
NEW QUESTION # 78
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
- A. Oversee the closure of contracts.
- B. Book customer-service briefings.
- C. Communicate new green field opportunities.
- D. Communicate value and the impact of Cisco solutions
Answer: D
NEW QUESTION # 79
Which support should a Renewals Manager expect from the Customer Success Manager?
- A. communicate new greenfield opportunities
- B. communicate discounts on services and software
- C. communicate customer's perceived value and highlight potential barriers
- D. communicate the closure of contracts
Answer: C
NEW QUESTION # 80
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
- A. Customer is willing to subscribe to a recommendation case to be publicly communicated.
- B. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
- C. There are no open incidents 30 days before renewal dates.
- D. The health index of a customer is over expected targets with no red flags.
Answer: B
Explanation:
This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.
NEW QUESTION # 81
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
- A. $10,000
- B. $1,200
- C. $10,000 divided by 12
- D. 10% of $10,000
Answer: C
NEW QUESTION # 82
What does TPV mean?
- A. Total Product Value
- B. Telepresence Value
- C. Total Partner Value
- D. Total Partner View
Answer: D
NEW QUESTION # 83
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?
- A. A limited time discount applied to Cisco products and/or serices
- B. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- C. A priority discount applied to third-party products for perpetuity.
- D. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis
Answer: D
NEW QUESTION # 84
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