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NEW QUESTION 15
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall Manager Server
- B. Inbound Mail Server
- C. Inbound Mail Application Server
- D. Inbound Mall License Server
Answer: B
NEW QUESTION 16
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. Control Utility
- C. CCMM Data Management
- D. System Control and Monitor Utility
Answer: C
NEW QUESTION 17 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
Answer: B
NEW QUESTION 18
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To record the state of an outbound call
- B. To answer an outbound call
- C. To end the outbound call
- D. To record the dialing of an outbound call
Answer: A
NEW QUESTION 19
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
- A. the Multimedia Administrator
- B. the Outbound Campaign Management Tool
- C. the Multimedia Database
- D. the Email Manager
Answer: D
NEW QUESTION 20
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Transferring phone calls
- C. Testing CTI connections
- D. Testing SIP connections
Answer: A,C
NEW QUESTION 21
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Skillset Template
- B. POM Template
- C. Blending Template
- D. Agent Template
Answer: C
NEW QUESTION 22
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Call-by-Call Reports
- B. Multimedia Reports
- C. Outbound Reports
- D. Configuration Reports
- E. Agent Performance Reports
- F. Contact Summary Reports
Answer: B,F
NEW QUESTION 23
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Copy the calling number from the workitem.
- B. Getting workitem status
- C. Accessing the address book
- D. Transferring the call
Answer: A
NEW QUESTION 24
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
- A. High Availability
- B. RefClient
- C. Data export utility
- D. Database Maintenance utility
Answer: D
NEW QUESTION 25
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Call-by-Call Reports
- B. Multimedia Reports
- C. AgentPerformance Reports
- D. Outbound Reports
- E. Contact Summary Reports
- F. Configuration Reports
Answer: B,D
NEW QUESTION 26
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
- A. Launch the screenpop externally on the user's browser
- B. Launch the screenpop externally in the agent's Conferencing software
- C. Launch the screenpop internally in the initial screen of the Agent Desktop
- D. Launch the screenpop internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 27
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?
- A. Agent Desktop Configuration, Resources
- B. Agent Desktop Configuration, Default Closed Reasons
- C. Agent Desktop Configuration, User Settings
- D. Agent Desktop Configuration, General Settings
Answer: D
NEW QUESTION 28
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
Answer: D
NEW QUESTION 29
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
- A. Call Presentation Class
- B. Route Point
- C. Script
- D. Thresholds
Answer: C
NEW QUESTION 30
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. Control Utility
- C. CCMM Data Management
- D. System Control and Monitor Utility
Answer: C
NEW QUESTION 31
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. Contact Center Manager Server (CCMS)
- B. SIP
- C. Avaya Aura Media Server (AAMS)
- D. Communication Control Toolkit (CCT)
Answer: C
NEW QUESTION 32
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Outbound Campaign Management Tool
- B. the Outbound Message Handler
- C. the Rules Engine
- D. the Inbound Message Handler
Answer: B
NEW QUESTION 33
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Avaya Agent Desktop (AAD)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Multimedia (CCMM)
- D. contact Center Manager Administration (CCMA)
Answer: C
NEW QUESTION 34
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
- A. Server Settings
- B. Agent Settings
- C. General Settings
- D. Skillset Settings
Answer: B
NEW QUESTION 35
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