Updated May 04, 2023 Verified Pass Field-Service-Consultant Exam in First Attempt Guaranteed
Free Field-Service-Consultant Sample Questions and 100% Cover Real Exam Questions (Updated 141 Questions)
Salesforce Field-Service-Consultant Exam Syllabus Topics:
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NEW QUESTION 52
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Enable Drip-feed to dispatch the next appointments.
- B. Leverage Resource Schedule Optimization.
- C. Shuffle daily work manually via the Gantt.
- D. Configure the Auto Dispatch scheduled job.
Answer: C
NEW QUESTION 53
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Preferred Resource
- B. Required Resource
- C. Service Crew
- D. Technicians with Required Skills
Answer: C
NEW QUESTION 54
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Launch a feedback survey to their install base and follow up on results.
- B. Establish a Preventative Maintenance program for their install base.
- C. Integrate IoT data from their install base to detect asset issues.
- D. Review existing contracts for obsolete provisions and requirements.
Answer: B,D
NEW QUESTION 55
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Create a new work order and assign a crew
- B. Assign the existing service appointment to the crew
- C. Create a new service appointment and assign to crew
- D. Assign the existing work order to crew
Answer: B
NEW QUESTION 56
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Create skills that relate to qualifications from setup and assign them to a service resource
- B. Create skills that relate to qualifications from the skills tab end assign them to a service resource
- C. Leverage the match skills scheduling policy when scheduling appointments
- D. Leverage the match skills work rule when scheduling appointments
Answer: A,D
NEW QUESTION 57
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Select working location enable primary on the working territories work rule
- B. Includes the match territory work rule
- C. Deselect working location primary on the working territories work rule
- D. Remove the match territory work rule
Answer: A,D
NEW QUESTION 58
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
- A. Field Service Lightning Standard Permissions
- B. Field Service Lightning Admin Permissions
- C. Field Service Lightning Mobile License
- D. Field Service Lightning Scheduling License
Answer: A
NEW QUESTION 59
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add the allowed Status Transitions in Field Service Settings.
- B. Add new Status to the Work Order
- C. Add new Status to the Service Appointment.
- D. Add the Status Transitions to the Technicians' Profile.
Answer: C,D
NEW QUESTION 60
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Work Order Escalation Rules
- B. Custom Validation Rule on Work Orders
- C. Custom Work Order Status with Category
- D. Custom Approval Process on Work Orders
Answer: B,C
NEW QUESTION 61
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Work Types, Skill Routing, Skill Requirements, Operating Hours
- B. Case process, Work Types, Entitlements, and Milestones
- C. Skill Requirements, Work Types, Case Process, Milestones
- D. Work Types, Skill Requirements, Entitlements, and Milestones
Answer: A
NEW QUESTION 62
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
- A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
- B. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
- C. Process Builder on Case to update the Service Appointment and Work Order.
- D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
Answer: B
NEW QUESTION 63
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize a Work Order related list on Assets.
- B. Utilize lifecycle Object tracking on Assets.
- C. Utilize Field History Tracing on Assets.
- D. Utilize custom fields for change tracking on Assets.
Answer: C
NEW QUESTION 64
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
- B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
Answer: A,D
NEW QUESTION 65
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Increase training to Field Service Technicians
- B. Publish training documentation in a closed chatter group.
- C. Increase training to Sales Representatives.
- D. Publish pre-release documentation on the Customer Community.
Answer: A,D
NEW QUESTION 66
A marketer wants to personalize an email with real-time weather information from the Sunny Sky API.
What tool should be used to parse and display the response within the email?
- A. GTL
- B. SSJS
- C. NodeJS
- D. Apex
Answer: C
NEW QUESTION 67
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
- A. The due date of the service appointment
- B. The maintenance plan for account
- C. The time slots for appointment booking
- D. When service resources are available for work
Answer: A,C
NEW QUESTION 68
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?
- A. Work Orders only
- B. Cases, Work Orders, and Tasks
- C. Work Orders and Cases
- D. Cases Only
Answer: C
NEW QUESTION 69
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
- A. Location Management
- B. Service Territories
- C. Geotracking
- D. Territory Management
Answer: B
NEW QUESTION 70
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. Capacity-based scheduling is supported for Service Crews.
- B. A service resource can only be 2 member of 2 single Crew
- C. The Preferred Resource service objective is ignored for active Crew Members.
- D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
Answer: B
NEW QUESTION 71
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Multiday work schedule only aerial routing.
- B. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
- C. Aerial routing computes the shortest distance between two locations based on a straight-line route
- D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
- E. Street level routing incorporates Google map api and run faster than aerial routing
Answer: A,C,D
NEW QUESTION 72
A customer Is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt-outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support.
What should a consultant recommend to meet these criteria?
- A. A Select "Subscribers will be unsubscribed from this business unit only" in Settings
- B. Select "Use separate 'Subscription Center' for this business unit" in Settings
- C. Create a Business Unit Filter in 'All Subscribers' List to record unsubscribes
- D. Create attributes for each child business unit in "Profile Management' to record unsubscribes
Answer: A
NEW QUESTION 73
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