[Q42-Q67] 100% Guaranteed Results 1Z0-1037-20 Unlimited 72 Questions [2022]

100% Guaranteed Results 1Z0-1037-20 Unlimited 72 Questions [2022]

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NEW QUESTION 42
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A. Rollups
B. Bucket Filter
C. Auto Filter
D. Applied Filter
E. Slicing

Answer: A

NEW QUESTION 43
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

A. Create a level filter using the count () function.
B. Use the date_add() function.
C. Create a group filter using the rel_date_diff() function.
D. Use the date_diff() function nested in the name_format() function.

Answer: D

Explanation:
Explanation
The date_diff() function returns the number of seconds occurring between two dates.

NEW QUESTION 44
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A. It cannot delete articles from the Content Type.
B. It can request translations of articles.
C. It can change views of articles.
D. It cannot change the owner of articles.
E. It can publish and un-publish articles.
F. It cannot change product/category of articles.

Answer: B,C,E

Explanation:
Explanation
You can manage the following tasks through the bulk update feature.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bu

NEW QUESTION 45
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A. Display Position
B. Attachments
C. Product/Category
D. Keywords
E. Summary
F. Access Level
G. Status
H. Assigned account value

Answer: B,C,D,F,G

NEW QUESTION 46
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A. the wordlist files
B. both the Answers Keywords and Stopwords
C. the alias.txt file
D. the thesaurus.txt file

Answer: D

Explanation:
Explanation
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on the Answers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.

NEW QUESTION 47
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up the result list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im

NEW QUESTION 48
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A. content life cycle events
B. configured workflow processes
C. user roles
D. notification configuration
E. privileges

Answer: A,B

Explanation:
Explanation
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm

NEW QUESTION 49
Which two statements are true about published reports? (Choose two.)

A. Published report data can change automatically when the knowledge base data is updated.
B. Published reports contain snapshots of data at the time the report is run.
C. Published reports can be shared.
D. Published reports have filtering option in ribbon.
E. Published reports can be edited.

Answer: B,C

Explanation:
Explanation
Publish report is a method of preserving a report's graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key

NEW QUESTION 50
Which two statements are true about Connect Web Services? (Choose two.)

A. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
B. Connect Web Services should only be used for read-only data.
C. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
D. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Answer: A,D

NEW QUESTION 51
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A. 2 & 3
B. 1 & 2
C. 1 & 4
D. 2 & 4
E. 3 & 4

Answer: D

NEW QUESTION 52
What are the standard status types for answers?

A. Published, Proposed
B. Public, Proposed
C. Private, Published, Proposed, Review
D. Private, Public

Answer: D

Explanation:
Explanation
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_answer_relationship

NEW QUESTION 53
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
B. Delete irrelevant answers from sibling answers.
C. Remove Related Answer Widget from the Customer Portal.
D. Block irrelevant answers from learned links.
E. Remove irrelevant answers from manually related answers.

Answer: A,B

Explanation:
Explanation
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
References:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf

NEW QUESTION 54
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A. 5 MB
B. 25 MB
C. 20 MB
D. 30 MB
E. 10 MB

Answer: C

Explanation:
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

NEW QUESTION 55
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A. Views
B. Console Roles
C. Profiles
D. User groups

Answer: D

Explanation:
Explanation
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.
References:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

NEW QUESTION 56
Which two statements are true about response requirements for incidents? (Choose two.)

A. Holidays have to be defined before creating response requirements.
B. Custom response requirements are based on the level of service being provided.
C. Default response requirements for an interface cannot be modified.
D. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Answer: B,D

Explanation:
Explanation
To define an SLA:

Picture 2
4. Confirm that the Response Requirement Settings display as:

Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032

NEW QUESTION 57
In Knowledge Advanced Search what is the use of the Concept feature?

A. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
D. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Answer: C

Explanation:
Explanation
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_

NEW QUESTION 58
Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A. Runtime Selectable filter
B. Fixed filter
C. Standard Filter
D. Restricted Filter
E. Docked filter

Answer: B

Explanation:
Explanation
fixed filter: A component of Analytics and Out*reach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report

NEW QUESTION 59
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A. In a batch request, the server will allow up to 100 transactions.
B. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
C. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
D. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
E. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.

Answer: D,E

Explanation:
Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.

NEW QUESTION 60
What two factors are responsible for ranking of an answer? (Choose two.)

A. number of answers linked to that answer
B. number of searches for that answer article
C. display position
D. solved count based on customer activity

Answer: B,C

Explanation:
Explanation
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm

NEW QUESTION 61
You observe that when customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A. Include search term in Search priority word.
B. Include the search terms in Answers Keywords
C. Add all related search terms to an aliases.txt.file.
D. Include the search terms in both Answer Keyword and Stop Word.
E. Include search terms in Stop Words

Answer: C

Explanation:
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

NEW QUESTION 62
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A. tasks related to specific content types only
B. tasks for specific users
C. tasks that are assigned
D. tasks that are unassigned
E. open tasks only

Answer: B,D,E

Explanation:
Explanation
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897

NEW QUESTION 63
What is the purpose of an SLA in Knowledge base?

A. to group and refine related answers based on the product and the service level
B. to rank customers based on the number of answers posted in a forum based on the service level
C. to give permission to users to add questions in a forum based on the service level
D. to provide access to the answers based on the customer service level agreement matching the answers' access level

Answer: D

Explanation:
Explanation
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers.
You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Picture 1
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

NEW QUESTION 64
Which filter type should you use in a report to display data in a tree structure?

A. Slicing by bucket
B. Slicing by column
C. Auto filter
D. Rollup

Answer: B

Explanation:
Explanation
Slicing a report allows you to group tabular data sharing common values in fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm

NEW QUESTION 65
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no answer content added to the answer article.
B. There is no search term added in the answer keyword list.
C. There is no display position defined for the answer article.
D. The answer is not assigned to any product/category that is visible to a customer.
E. The answer article is not assigned to any staff member/staff agent.
F. The answer status is not set to public or custom status of status type "public".

Answer: D,F

Explanation:
Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 66
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?

A. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE
B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
C. Name.First like 'A%' ORDER BY Contact.First;
D. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
E. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;

Answer: D

Explanation:
Explanation
You must include a USE REPORT statement in the query.
Column names are C.Name.First and C.Name.Last.
We use the like operator for the string comparison.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/cxsvc/c_osvc_roql_tabular_queries.html

NEW QUESTION 67
......

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