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NEW QUESTION 34
Hotspot Question
Consider this scenario:
A new Expense Report is submitted and must be reviewed. This assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created.
- If the goal elapses and the assignment is not yet completed, the
assignment urgency is increased by 10.
- If the deadline elapses and the assignment is not yet completed, the
assignment urgency increases by 10.
- If the passed deadline elapses and the assignment is not yet
completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.
Answer:
Explanation:
NEW QUESTION 35
DRAG DROP
A developer is attempting to reference a validate rule called ValidateCustomer from a flow action applied to a case type class called ACME-IT-Work-Ticket. The case type class directly inherits from the Work- class. The case type class does not contain a ValidateCustomer validate rule.
Place the classes in the order in which Pega searches for the ValidateCustomer validate rule.
Answer:
Explanation:
NEW QUESTION 36
A developer is attempting to reference a validate rule called ValidateCustomer from a flow action applied to a case type class called ACME-IT-Work-Ticket. The case type class directly inherits from the Work- class. The case type class does not contain a ValidateCustomer validate rule.
Place the classes in the order in which Pega searches for the ValidateCustomer validate rule.
Answer:
Explanation:
NEW QUESTION 37
Drag and Drop Question
An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
- The application identifies the customer upon login.
- The case type lists the last 10 orders placed by the customer.
- The customer can select one of the previous 10 orders as the basis
for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.
Answer:
Explanation:
NEW QUESTION 38
Which two dependencies do you directly enforce with a Wait step? (Choose Two)
- A. Pausing a case until another case (or all cases) reaches a specified status
- B. Pausing a case until a predetermined time expires
- C. Pausing a case until a user submits a specified value
- D. Pausing a case until a new child case is created
Answer: A,C
NEW QUESTION 39
An organization has two lines of business: selling books for children and reselling college textbooks. The division selling books for children can use the same basic user interface (UI) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?
- A. Place the UI rules in the base layer, and create a new layer for the payment rule for each division.
- B. Place the UI rules in the base layer, and create a new layer for the payment rules for both lines of business.
- C. Place the UI rules in the base layer, and create a parallel base layer for the payments rules.
- D. Place the UI rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.
Answer: D
NEW QUESTION 40
Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery?
(Choose Two)
- A. Performance
- B. Accuracy
- C. Speed
- D. Coding
Answer: B,C
NEW QUESTION 41
Select each Business Need on the left and drag it to the appropriate Service Level Agreement Interval on the right.
Answer:
Explanation:
NEW QUESTION 42
Drag and Drop Question
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
Answer:
Explanation:
NEW QUESTION 43
The business process for an automobile insurance claim consists of the following phases:
- Submission: The customer contacts a customer service representative
(CSR) to file the claim.
- Review: An adjuster reviews the claim, assesses the damages to each
vehicle, and provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle,
communicating with the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the
claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Verification
- B. Repair
- C. Review
- D. Submission
Answer: B
NEW QUESTION 44
Drag and Drop Question
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 45
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 46
Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Use a cascading approval with an authority matrix.
- B. Use a cascading approval with a reporting structure.
- C. Configure custom approvals in the reporting structure.
- D. Create a decision table and evaluate all rows.
Answer: C,D
NEW QUESTION 47
Drag and Drop Question
Select each Flow Shape on the left and drag it to the correct Use Case on the right.
Answer:
Explanation:
NEW QUESTION 48
An insurance claim case type is defined as follows:
If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
- A. When the Process claim stage starts
- B. When the Review claim step completes
- C. When Investigate claim step completes
- D. When the Review claim step starts
Answer: A
NEW QUESTION 49
You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?
- A. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.
- B. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
- C. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.
- D. Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
Answer: B
NEW QUESTION 50
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.
How do you configure assignment routing to review warranty service requests?
- A. Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group. - B. Route the assignment to the vice president of service when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group. - C. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
- D. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
Answer: C
NEW QUESTION 51
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