Best Quality EXIN ITILFND_V4 Exam Questions DumpsFree Realistic Practice Exams [2021]
Critical Information To ITIL 4 Foundation Pass the First Time
NEW QUESTION 12
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using single-system-based metrics that relate to outputs
- B. Using an agreement between the service provider and service supplier
- C. Using bundled metrics to relate performance to outcomes
- D. Using individual metrics that relate to the service catalogue
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 13
Which is an example of how service automation assists service automation assists service management?
- A. The capacity of services can be adjusted to respond to respond to variations in demand
- B. The capacity of the service desk can be reduced to prevent users contacting it at busy times
- C. Requests for new services can be authorized by anyone in service management
- D. Customers can employ more sales staff during peak business periods
Answer: A
NEW QUESTION 14
Which statement BEST describes the value of the service transition stage to the business?
- A. It supports the creation of a catalogue of services?
- B. It leads to gradual and continual improvement in service quality
- C. It ensures the production of more successful service designs
- D. It results in higher volumes of successful change
Answer: D
NEW QUESTION 15
Which is the CORRECT description of an outcome?
- A. The prediction of the future demand requirements for an activity, process or IT service
- B. The inputs that trigger an action for an activity, process or IT service
- C. The design and development of the activities that make up a process or IT service
- D. The result of carrying out an activity, following a process, or delivering an IT service
Answer: D
NEW QUESTION 16
Which statement about metrics is CORRECT?
- A. Technology metrics can be used to measure component performance and availability
- B. Technology metrics can be used to determine the overall health of a process
- C. Process metrics can be used to measure end-to-end service performance
- D. Process metrics can be used to measure the utilization of a supplier's network
Answer: A
Explanation:
Explanation
NEW QUESTION 17
What are 'engage', `plan' and `improve' examples of?
- A. Service value chain activities
- B. Service level management
- C. Service value chain inputs
- D. Change control
Answer: A
NEW QUESTION 18
Which is a purpose of the 'service level management' practice?
- A. To establish and nurture the links between the organization and its stakeholders
- B. To support the agreed quality of a service handling all agreed, user-initiated service requests
- C. To set clear business-based targets for service levels
- D. To ensure that the organization's suppliers and their performance are managed appropriately
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 19
What should be used to set user expectations for request fulfillment times?
- A. The consumer demand for the service
- B. The service levels of the supplier
- C. The time needed to realistically deliver the service
- D. The time that the customer indicates for service delivery
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 20
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 21
What is an IT asset?
- A. Any financially valuable component that can contribute to delivery of an IT product or service
- B. A request from a user mat initiates a service action
- C. Any component that needs to be managed in order to deliver a service
- D. The removal of anything that could have a direct or indirect effect on services
Answer: A
NEW QUESTION 22
What is defined as a cause, or potential cause, of one or more incidents?
- A. Problem
- B. Known error
- C. Event
- D. Change
Answer: A
NEW QUESTION 23
Which service lifecycle stage provides the following values to the business?
- A. Service strategy
- B. Service operation
- C. Service design
- D. Service transition
Answer: B
NEW QUESTION 24
When planning `continual improvement', which approach for assessing the current state of a service is CORRECT?
- A. An organization should always use a single technique to ensure metrics are consistent
- B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
- C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
- D. An organization should always develop competencies in methodologies and techniques that will meet their needs
Answer: D
NEW QUESTION 25
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.
- A. value
- B. costs
- C. performances
- D. users
Answer: C
NEW QUESTION 26
When should the effectiveness of a problem workaround be assessed?
- A. Whenever the workaround becomes a known error
- B. Whenever the problem is prioritized
- C. Whenever the workaround is used
- D. Whenever the problem is resolved
Answer: C
NEW QUESTION 27
When should a change request be submitted to resolve a problem?
- A. As soon as the analysis of the frequency and impact of incidents justifies the change
- B. As soon as a workaround for the problem has been identified
- C. As soon as the analysis of cost, risks and benefits justifies the change
- D. As soon as a solution for the problem has been identified
Answer: C
NEW QUESTION 28
Which of these should be logged and managed as a problem?
- A. 'Continual improvement' needs to prioritize an improvement opportunity
- B. A monitoring tool detects a change of state for a service
- C. A user requests delivery of a laptop
- D. Trend analysis shows a large number of similar incidents
Answer: D
Explanation:
Explanation
NEW QUESTION 29
What must a service level agreement (SLA) define?
- A. Legally binding contractual responsibilities of just the IT service provider
- B. Legally binding contractual responsibilities or both parties
- C. Key service targets and responsibilities of both the IT service provider and customer
- D. Key service targets and responsibilities of just the IT service provider
Answer: D
NEW QUESTION 30
Which is included in the purpose of the `design and transition' value chain activity?
- A. Continually meeting stakeholder expectations for costs
- B. Supporting services according to specifications
- C. Providing transparency and good stakeholder relationships
- D. Ensuring that service components are available when needed
Answer: A
NEW QUESTION 31
Which process works with change management to ensure only authorized components are used?
- A. Service asset and configuration management
- B. Knowledge management
- C. Financial management for IT services
- D. Service portfolio management
Answer: A
NEW QUESTION 32
......
ITILFND_V4 EXAM DUMPS WITH GUARANTEED SUCCESS: https://www.dumpsfree.com/ITILFND_V4-valid-exam.html
Best Quality EXIN ITILFND_V4 Exam Questions: https://drive.google.com/open?id=1l1ZrSIdLsexpcQ2WrLbfehQ3llPMUM1T