Prepare Important Exam with CRT-271 Exam Dumps(2024) [Q14-Q38]

Prepare Important Exam with CRT-271 Exam Dumps(2024) 

Pass Exam Questions Efficiently With CRT-271 Questions

NEW QUESTION # 14
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:

• A. Delete existing Topics and assign Articles to newly created Topics
• B. Merge similar Topics in Content Management Workspace
  B . Keep existing Topics and reassign Articles to newly created Topics
• C. Mark old Topics as Inactive and assign Articles to the new Active Topics

Answer: B

NEW QUESTION # 15
Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
Ability to supportthe addition of 50 new partners every month.
Ability to pass leads to the partners.
Continue to have access to the leads after transfer to a partner.
Access to the Opportunity when the partner converts the lead.
Leads should be visible to only the partnerwho is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

• A. Create Lead and OpportunitySharing Rules that share those records to a public group of partner users.
• B. Allow partner users to manually share the Leads and Opportunities with internal users.
• C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
• D. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.

Answer: C

NEW QUESTION # 16
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile: * Users Profile has Read Access on the Invoice Object * Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

• A. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'
• B. Verify that the Invoices tab is under the Selected tab in Community Settings Setup
• C. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type:
  Invoices.'
• D. Verify that the Invoices tab is under the Selected tab in Community Management

Answer: A

NEW QUESTION # 17
Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.
Where should the Salesforce Admin set the number of search results to 10?

• A. In the Community Builder site global settings page.
• B. In the Community Management preferences page.
• C. In the Community Builder global search component properties.
• D. In the Community Management search page.

Answer: C

NEW QUESTION # 18
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

• A. From the Community Builder
• B. From the All Communities setup page
• C. From the Community Workspace
• D. From the Community site

Answer: B

NEW QUESTION # 19
Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

• A. Performance Edition/Customer Community.
• B. Enterprise Edition/Customer Community Plus.
• C. Professional Edition/Customer Community.
• D. Unlimited Edition/Customer Community.
• E. Database.com Edition/ Customer Community.

Answer: A,B,D

NEW QUESTION # 20
The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?
Select one or more of the following:

• A. External users can only view eachother if they are in the same Account
• B. The Administrator has deselected Community User Visibility
• C. Users did not approve each others' Friend Requests within the Community
• D. External users cannot view each other within Partner Communities

Answer: B

NEW QUESTION # 21
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:

• A. Use a trigger to create Community users for all related contacts on the account
• B. Send an email to the administrator when the opportunity is marked closed won so they can create users
• C. Use a schedule report that alerts the Salesforce administrator of the new contacts
• D. Use a workflow rule to create a task for the administrator with a list of contacts that should be users

Answer: A

NEW QUESTION # 22
Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?

• A. The Lightning components are NOT on the page, but are available in Community Builder.
• B. The Lightning components are on the page and load as expected.
• C. The Lightning components are on the page, but will NOT load until the Community is published.
• D. The Lightning components are neither on the page nor in Community Builder.

Answer: D

NEW QUESTION # 23
Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

• A. Add the users to the Community as members
• B. Create the users as contacts and enable them as Community users
• C. Create the users in Salesforce and add their profile to the Community
• D. Allow the users to self -register to the Community

Answer: B

NEW QUESTION # 24
Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?
Select one or more of the following:

• A. Create content using Content Management in Workspaces
• B. Develop a login flow with unique endpoints for each department
• C. Target employees using audiences based on user object criteria
• D. Assign separate Visualforce pages for each department

Answer: D

NEW QUESTION # 25
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

• A. Customer Service (Napili)
• B. Aloha
• C. Koa
• D. Kokua

Answer: A

NEW QUESTION # 26
Universal Containers needs to build a Community for their customers. The following security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

• A. User Person Account. Customers Community Plus License. and Super User access
• B. User Person Account, Customers Community License. and Sharing Set.
• C. User Customers Account. Customer Community Plus License. and sharing rules.
• D. Customers Account. Customer Community License. and sharing rules.

Answer: B

NEW QUESTION # 27
UniversalContainers is launching a Community to drive their channel sales. The requirements are as follows: * Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.
This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users.
* Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

• A. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
• B. Integrate the Back-Office Legacy System using custom code development.
• C. Integrate the Back-Office Legacy System using Salesforce Connect
• D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community

Answer: A,C

NEW QUESTION # 28
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
Choose 3 answers
Select one or more of the following:

• A. Add the Community user profile(s) as members of the Community before activating production
• B. Change the Community membership of sandbox Community users from Profiles to Permission Sets
• C. Turn the sandbox Community to Inactive status before deploying the metadata to production
• D. Deploy the changes to production using change sets to disable the welcome email
• E. Uncheck "Send Welcome Email" in production Workspaces before deployment

Answer: C,D,E

NEW QUESTION # 29
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

• A. Add the More Topics link to the navigation menu
• B. Enable Feed Tracking for these topics
• C. Assign relevant articles to a group
• D. Make sure subtopics are enabled in the page headline

Answer: B,C

NEW QUESTION # 30
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

• A. Service Cloud License
• B. Support Community License
• C. Customer Community Plus License
• D. Partner Community Plus License

Answer: C

NEW QUESTION # 31
Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices.
All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

• A. Create a public group for affiliates and grant Account access using sharing rules.
• B. Add a Sharing Set on the Account associated to the Affiliate profile.
• C. Use Apex without sharing to control affiliates' access to the Account.
• D. Leverage the Account team to grant affiliates access to the Account.

Answer: A

NEW QUESTION # 32
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers

• A. Feed Publisher
• B. Related Topics List
• C. Headline
• D. Search Results
• E. Home Page Tabs

Answer: A,B,D

NEW QUESTION # 33
What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

• A. 0
• B. 1
• C. 2
• D. 3
• E. 4

Answer: D

NEW QUESTION # 34
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

• A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults
• B. Community users in the same community can see each other, regardless of the organisation-wide defaults
• C. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
• D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
• E. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
• F. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

Answer: A

NEW QUESTION # 35
Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

• A. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community
• B. Navigate to the Contact Record and Enable the Contact as a Community User
• C. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User
• D. Add the Member Profile to the Community

Answer: C

NEW QUESTION # 36
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: * Partners can NOT modify the dashboard. * Partners only see data within their account. * Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?

• A. Select the Sales Executive as the running user for the dashboards
• B. Select the Channel Manager as the running user for the dashboards
• C. Select the owner of the partner account as the running user for the dashboards
• D. Select the 'Run as logged in user option for the dashboards

Answer: D

NEW QUESTION # 37
During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using. Which two individual actions should a Community Cloud consultant recommend to address this issue? Choose 2 answers Select one or more of the following:

• A. Build Visualforce pages and apply custom CSS
• B. Install a lightning Bolt template the AppExchange
• C. Build custom HTML pages according to marketing specifications
• D. Implement a custom theme for the Community

Answer: D

NEW QUESTION # 38
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