[Oct-2023] Salesforce Experience-Cloud-Consultant DUMPS WITH REAL EXAM QUESTIONS
2023 New DumpsFree Experience-Cloud-Consultant PDF Recently Updated Questions
NEW QUESTION # 28
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
- B. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
- C. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- D. Create a single digital experience for B2C customers, B2B customers, and employees.
Answer: D
NEW QUESTION # 29
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
- A. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
- B. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is bv default a person account.
Answer: A
NEW QUESTION # 30
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Build Your Own (LWR)
- B. Salesforce Tabs + Visualforce
- C. Customer Service
- D. Build Your Own (Aura)
Answer: A
Explanation:
This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.
NEW QUESTION # 31
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?
- A. "Enable Image Connect for guest users" in the Administration Workspace
- B. "Allow guest users to self register" in the Administration Workspace
- C. "Let guest users view asset files and CMS content available to the community" in the Administration Workspace
- D. The "Jepson" theme in the Builder Workspace
Answer: C
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
NEW QUESTION # 32
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?
- A. Through guest user roles
- B. Through guest user organization-wide defaults (OWD)
- C. Through guest user Sharing Rules
- D. Through guest user Sharing Sets
Answer: C
NEW QUESTION # 33
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. CSAT (Customer Satisfaction score)
- B. Case Type by Issue
- C. Average Handle Time compared to Bot Session Time
- D. Number of lead records created
- E. Case deflection
Answer: A,C,E
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 34
How can records owned by Customer Community users be shared with internal users?
- A. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
- B. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
- D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
Answer: C
NEW QUESTION # 35
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the site is once again active?
- A. Remove all profiles from the site's membership and add them again after the site is activated.
- B. Use the new Service Not Available (SNA) feature.
- C. Disable the Send welcome email checkbox for the site.
- D. Use Data Loader to remove all members' email addresses.
Answer: C
NEW QUESTION # 36
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Select a permission set for a given experience.
- B. Select the profile for a given experience.
- C. Edit the applicable user profile.
- D. Create a permission set.
Answer: A,D
NEW QUESTION # 37
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, audience targeting, and navigation menu targeting.
- B. Create branding sets, audience targeting and a custom Navigation menu component.
- C. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- D. Create a separate community for each partner with audience targeting.
Answer: C
NEW QUESTION # 38
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Helping partners manage their payments and file taxes
- B. Preventing channel conflict
- C. Automating partner onboarding process
- D. Providing reports and dashboards access to partners
Answer: B,C,D
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the ways that Salesforce PRM can help DF are:
Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
NEW QUESTION # 39
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a self-service community for agents and an app for employees.
- B. Create a digital experience for agents and an app for employees.
- C. Create a digital experience for agents and share the URL with employees.
- D. Create a peer-to-peer forum for agents and share the URL with employees.
Answer: B
NEW QUESTION # 40
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. Unused roles can be deleted.
- B. The default limit for the number of roles for portals is 50,000 per org.
- C. Once created, roles cannot be deleted.
- D. Role Hierarchy can only be used if all objects have external OWD set to Private.
Answer: B,C
Explanation:
When setting up partner roles, you need to keep in mind some considerations, such as:
The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need more roles.
Once created, roles cannot be deleted. You can only deactivate them or rename them.
NEW QUESTION # 41
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Account Hierarchy
- B. Sharing Set
- C. Sharing Rule
- D. Apex sharing
Answer: C
NEW QUESTION # 42
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
- A. Industry-specific templates as well as Lightning Bolt solutions are available today.
- B. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
- C. Industry-specific templates are available today but not Lightning Bolt solutions.
- D. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
Answer: A,B
Explanation:
When selecting a template for your sites and portals, you need to keep in mind some points, such as:
Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This template is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.
Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.
NEW QUESTION # 43
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- B. Extend the Standard Role Hierarchy setting departments as child accounts.
- C. Enable the External Account Hierarchy setting departments as child accounts.
- D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to
Answer: D
Explanation:
grant the required record access.
NEW QUESTION # 44
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Write custom code
- B. Edit the default navigation
- C. Fix the header's Position.
- D. Download an app from AppExchange
Answer: A,D
NEW QUESTION # 45
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. All site users have the appropriate role assigned.
- B. All site users that require access to all records across all objects have the proper Sharing Set.
- C. Any site users that require access to specific records have the proper Sharing Rule.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
Answer: D
Explanation:
The limitation that the consultant should consider related to sharing and visibility for the Customer Community license type is A. The Customer Community license type is a license type that allows external users to access your Experience Cloud site through a customer account. Customer Community users have limited access and visibility to data in your Salesforce org, and they cannot use roles or sharing rules to share records. To share records with Customer Community users, you need to use Sharing Sets, which are features that allow you to share records based on common account or contact fields.
NEW QUESTION # 46
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a self-service community for agents and an app for employees.
- B. Create a digital experience for agents and an app for employees.
- C. Create a digital experience for agents and share the URL with employees.
- D. Create a peer-to-peer forum for agents and share the URL with employees.
Answer: B
Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.
NEW QUESTION # 47
Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
- A. Enable Digital Experiences.
- B. Update organization-wide settings.
- C. Configure the default login.
- D. Enable Search Engine Optimization (SEO).
Answer: A
Explanation:
The first step to create a site is to enable Digital Experiences in your org. This will allow you to access the Experience Cloud site creation wizard, where you can choose a template, a domain name, and a URL for your site.
NEW QUESTION # 48
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers
- A. Guest user external organization-wide defaults are always set to Public.
- B. Guest user can't access records via manual sharing
- C. Guest user can't be members of public groups or queues.
- D. Guest user can't records via manual existing records
- E. Guest user external organization-wide default are always set to Private.
Answer: B,C,E
NEW QUESTION # 49
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. A sharing Rule needs t be created.
- B. A Sharing Set needs to be created.
- C. Retail managers needs to be put in the execute role in the Role Hierarchy
- D. Retail managers need to be given super User access.
Answer: D
Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.
NEW QUESTION # 50
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
- A. CMS - Single
- B. Grid component with list.views
- C. CMS Connect (JSON)
- D. Grid component with CMS Collections
Answer: D
NEW QUESTION # 51
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