2021 Updated ITIL ITIL-4-Foundation Dumps PDF - Want To Pass ITIL-4-Foundation Fast
ITIL-4-Foundation Practice Exam Dumps - 99% Marks In ITIL Exam
ITIL ITIL-4-Foundation Exam Syllabus Topics:
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NEW QUESTION 22
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is
needed.
- A. customers
- B. suppliers
- C. assets
- D. CIs
Answer: D
NEW QUESTION 23
Which term describes the functionality offered by a service?
- A. Utility
- B. Risk
- C. Warranty
- D. cost
Answer: A
NEW QUESTION 24
Which of these should be logged and managed as a problem?
- A. 'Continual improvement' needs to prioritize an improvement opportunity
- B. Trend analysis shows a large number of similar incidents
- C. A user requests delivery of a laptop
- D. A monitoring tool detects a change of state for a service
Answer: B
NEW QUESTION 25
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 3 and 4
- B. 1 and 2
- C. 1 and 4
- D. 2 and 3
Answer: C
NEW QUESTION 26
What should be considered as part of the 'partners and suppliers' dimension?
- A. The information created, managed and used in the course of service provision and consumption
- B. The required skills and competencies of teams and individual members of the organization
- C. The level of integration and formality involved in the relationships between organizations
- D. The activities, workflows, controls and procedures needed to achieve the agreed objectives
Answer: C
NEW QUESTION 27
Which statement about the 'change enablement' practice is CORRECT?
- A. There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
- B. Standard changes are those that need to be scheduled, assessed and authorized following a standard process
- C. Normal changes are triggered by the creation of a change request which can be created manually or automated
- D. Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
Answer: C
NEW QUESTION 28
Which statement about the 'four Ps' of service design is CORRECT?
- A. Partners refers to suppliers and vendors
- B. Processes refers to skill and training
- C. People refers to technology and tools
- D. Products refers to producers and metrics
Answer: A
Explanation:
Explanation
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NEW QUESTION 29
Which practice is the responsibility of everyone in the organization?
- A. Problem management
- B. Continual improvement
- C. Change control
- D. Service level management
Answer: B
NEW QUESTION 30
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
- A. Information security management
- B. Change control
- C. Monitoring and event management
- D. Incident management
Answer: C
NEW QUESTION 31
Which practice establishes a channel between the service provider and its users?
- A. Service desk
- B. Change enablement
- C. Supplier management
- D. Relationship management
Answer: A
Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
NEW QUESTION 32
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
- A. 3 and 4
- B. 1 and 2
- C. 1 and 4
- D. 2 and 3
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION 33
Which service transition process provides guidance about converting data into information?
- A. Change evaluation
- B. Service validation and testing
- C. Knowledge management
- D. Service asset and configuration management
Answer: C
NEW QUESTION 34
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
- A. Continual improvement
- B. Change enablement
- C. Incident management
- D. Service level management
Answer: C
NEW QUESTION 35
Which guiding principle focuses on reducing costs and human errors?
- A. Focus and value
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Think and work holistically
Answer: B
NEW QUESTION 36
What can be described as an operating model for the creating and management of products and services?
- A. Service value chain
- B. Guiding principles
- C. Practices
- D. Governance
Answer: A
Explanation:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
NEW QUESTION 37
When should the effectiveness of a problem workaround be assessed?
- A. Whenever the workaround is used
- B. Whenever the problem is prioritized
- C. Whenever the problem is resolved
- D. Whenever the workaround becomes a known error
Answer: A
NEW QUESTION 38
What is the MAIN benefit of 'problem management'?
- A. Maximizing the number of successful changes
- B. Restoring normal service as quickly as possible
- C. Managing workarounds and known errors
- D. Reducing the number and impact of incidents
Answer: C
NEW QUESTION 39
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