[2021] Get Top-Rated Genesys GCP-GC-IMP Exam Dumps Now
Passing Key To Getting GCP-GC-IMP Certified Exam Engine PDF
NEW QUESTION 20
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. IOS
- B. Android
- C. EOS
- D. Windows 10 mobile
- E. Blackberry OS
Answer: A,B
NEW QUESTION 21
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 22
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: D
NEW QUESTION 23
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 2 GB
- B. 10 MB
- C. 100 MB
- D. No Limit
Answer: A
NEW QUESTION 24
You can select multiple files to upload into a workspace in the Documents feature.
- A. False
- B. True
Answer: B
NEW QUESTION 25
You can add more than one outbound route to the contact center.
- A. False
- B. True
Answer: B
NEW QUESTION 26
Select the Access level permission types for workspace membership. (Choose three.)
- A. Read Only
- B. Full Access
- C. Write Only
- D. Partial
- E. Contributor
- F. Collaborator
Answer: A,B,E
NEW QUESTION 27
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the built-in Dialpad.
- C. Use the Make Call button.
- D. Use the .NET Client.
Answer: A,B
NEW QUESTION 28
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that is not accessible to the public Internet.
Answer: C
Explanation:
Reference:
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NEW QUESTION 29
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Monolithic Architecture
- C. Genesys Cloud Salesforce Architecture
- D. Single Core Architecture
Answer: A
NEW QUESTION 30
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. External trunk
- B. Network interface trunk
- C. SIP phone trunk
- D. WebRTC phone trunk
Answer: C
NEW QUESTION 31
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- B. Designated Contacts are the only people within the organization who may contact and work with support.
- C. Designated Contacts are the only people within an organization with access to the Resource Center.
- D. Designated Contacts provide the first level of support for their organization.
- E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
Answer: B,D,E
NEW QUESTION 32
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 33
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: D
NEW QUESTION 34
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The profile information can be used to keep LinkedIn information updated.
- B. When employees have free time, they can review biographies of their peers.
- C. The education information can be verified against the human resources database.
- D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
Answer: D
Explanation:
Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 35
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Organization ID
- C. Agent Name
- D. Company Name
Answer: A
NEW QUESTION 36
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view protocol capture logs but not media capture logs.
- C. You cannot view either type of log file.
- D. You can view both protocol and media capture logs.
Answer: A,D
NEW QUESTION 37
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Answer: B
NEW QUESTION 38
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that is not accessible to the public Internet.
Answer: C
NEW QUESTION 39
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Organization ID
- B. Agent Name
- C. ID
- D. Company Name
Answer: A
NEW QUESTION 40
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: C
NEW QUESTION 41
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GCP-GC-IMP exam questions for practice in 2021 Updated 52 Questions: https://www.dumpsfree.com/GCP-GC-IMP-valid-exam.html