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Microsoft MB2-718日本語 Valid Braindumps - Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

MB2-718日本語
  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 28, 2026
  • Q & A: 90 Questions and Answers
  • PDF Version

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  • PDF Price: $69.99
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The price of the MB2-718 exam is $165 USD.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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What is the duration of the MB2-718 Exam

  • Passing Score: 700/1000
  • Length of Examination: 150 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 45-60

For more info visit:

Microsoft MB2-718 Exam Reference

MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

  • Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
  • Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
  • Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
  • Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
  • Manage the Unified Service Desk (USD) 15%-20%

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Omnichannel and service automation- Service automation tools
  • 1. Configure routing rules
    • 2. Automate workflows for service cases
      Knowledge management- Knowledge base configuration
      • 1. Search and use knowledge articles
        • 2. Create and publish knowledge articles
          Manage cases and service requests- Case lifecycle management
          • 1. Escalate and resolve cases
            • 2. Create and manage cases
              • 3. Route cases using queues
                - Service level management
                • 1. Track SLA compliance
                  • 2. Configure SLAs
                    Reporting and analytics- Customer service reporting
                    • 1. Use dashboards and reports
                      • 2. Monitor service performance metrics
                        Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
                        • 1. Configure system settings and preferences
                          • 2. Manage security roles and business units
                            • 3. Configure service management settings

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