For more info read reference:
Universal Resource Scheduling in Microsoft Dynamics 365 for Field Service Manage scheduling options in Dynamics 365 for Field Service
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Microsoft MB-240: Requirements
The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.
This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.
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MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Step 4: Books
Although this is the oldest source to study, books are the most efficient option to prepare for any certification exam. They are considered to be very popular to form or create a strong base for your test. The market place is flooded with guides that can help the applicants build that strong foundation and familiarity with all the exam topics and subtopics. The candidates for Microsoft MB-240 can refer to the books listed below to prepare with great deliberation:
- Exam MB-200 & MB-240: Dynamics 365 for Field Service Functional Consultant Associate.
- Latest Microsoft Dynamics 365 Field Service Exam MB-240 Questions and Answers;
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 2: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 3: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Topic 4: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:
Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform.
You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
- B. Ensure the minimum supported version of the Field Service solution is installed.
- C. Ensure the user is correctly set up in the Woodford solution.
- D. Ensure the user is assigned the Field Service-Resource security role.
Correct Answer: B,D 🗳️
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
You configured Dynamics 365 Field Service for a construction company.
The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months.
When you create a bookable resource record, what should you set as the resource type?
- A. Crew
- B. Pool
- C. User
- D. Resource Group
Correct Answer: A 🗳️
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer ' s annual maintenance agreement. The contractor fills in product usage and notes, gets the client ' s signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Correct Answer:
Explanation:
A white paper with black text Description automatically generated
You are configuring settings related lo booking status.
You have the following booking status;
1. Arrived On Site associated with the Field Service status In Progress
2. Repair associated with the Field Service status In Progress
3. Completed, associated with the Field Service status Completed
You need to anticipate what will happen when a technician updates their booking status on their Field Service mobile app Which two scenarios will happen by default? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point
- A. A timestamp is created for Arrived On Site
It is then overwritten by a new time stamp when the booking status is updated to Repair & s the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed A timestamp is created when the booking status is updated to Arrived On Site. - B. No timestamp is created for Repair as the associated status is still in progress This is followed by a new timestamp when the booking status is updated to Completed
- C. By default a timestamp is created only when a booking status change results in a Field Service status change.
- D. By default a timestamp is created with every booking status change.
Correct Answer: B,C 🗳️
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