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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements - TCO and ROI communication |
| Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Warranty upgrades and extensions - Deployment and support services |
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - ServiceOne value proposition and benefits - PPS portfolio positioning |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Tracking and Recovery Services
- B. Defective Media Retention
- C. Asset Tagging
- D. Installation
Correct Answer: A 🗳️
Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
- A. HP Care Pack Services (next business day or same day
- B. Maintenance Kit Replacement for printers
- C. Accidental Damage Protection
- D. Travel Services
Correct Answer: B 🗳️
Which customer challenges do HP PPS Services help to mitigate? (Select three.)
- A. Business downtime due to equipment failure
- B. Reducing the percentage of devices lost in transit
- C. Downtime during international business travel
- D. Saving up to 44% of the time to configure devices
- E. Ensuring a recovery time of 134 minutes
- F. Confidential data exposure due to equipment theft
Correct Answer: A,B,F 🗳️
An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
- A. The entire cost pre-paid
- B. A warranty purchased at the time of the product purchase
- C. One service level with risk mitigation
- D. Multiple products, at various service levels, all under one agreement
Correct Answer: D 🗳️
Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
- A. Services360 Pro
- B. HP Contractual Services
- C. HP Channel Services Network
- D. Aftermarket Channel Facilitation Program
Correct Answer: A 🗳️
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