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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 2: Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Topic 3: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Topic 4: Government Community Cloud | 20% | - Case management for government - GCC features and capabilities - Permitting and licensing capabilities - Constituent engagement features |
| Topic 5: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Topic 6: Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Permit and license object relationships - Constituent and household data model |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Regulatory Code Assessment Indicator junction object
- B. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
- C. Use the Assessment Indicator Regulatory Code junction object
- D. Create a master-detail relationship between Regulatory Code and Assessment Indicator
Correct Answer: A 🗳️
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Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Correct Answer: D 🗳️
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A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use record types on Case, one for the constituents and one for internal staff
- B. Use a custom object for the Complaint with a lookup relationship to Case.
- C. Use the Public Complaint and Case objects.
- D. Use the Complaint Case and Case objects.
Correct Answer: C 🗳️
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What are the three different key modules of Public Sector: Business Rules Engine?
- A. Expression Maps
- B. Decision Table
- C. Decision Tree
- D. Expression Sets
- E. Decision Matrix
Correct Answer: B,D,E 🗳️
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A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case?
- A. Add an Aggregate step to the group and add the SUM function
- B. Add a Lightning Component to query and Aggregate the total value of all permits
- C. Add an Aggregate Group to the end of the Expression Set
- D. Provide Permission Sets to users for the Expression Set and Lightning Component
Correct Answer: A,C 🗳️
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