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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A. HP Standard Contractual Services
B. HP Care Pack Services
C. HP Onsite Repair
D. HP Defective Media Retention

Question 2

How should you counter this objection: "Services cost too much."

A. HP Services ensure that your equipment stays up and running.
B. HP standard warranty offers limited support for a short time period.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP Services give you predictability and greater control of TCO.

Question 3

A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A. Upgrading with HP Contract
B. HP Post-Warranty Care Pack
C. Hardware Refresh
D. Purchasing an extended warranty

Question 4

Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)

A. Support for users with efficient escalation process
B. Efficient support of mobile users
C. Reduced theft of computers and printers
D. Secure protection of sensitive data
E. Removal of unplanned repair costs
F. Increased staff productivity

Question 5

Which service is part of data and hardware protection?

A. Printer installation
B. Defective media retention
C. Maintenance kit
D. Onsite repair

Solutions: