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Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei Service Portfolio and Solutions | - Overview of Huawei enterprise service offerings - Mapping services to customer scenarios |
| Topic 2: Presales Service Fundamentals | - Role and principles of presales services - Presales workflows and customer engagement basics |
| Topic 3: Customer Needs Analysis | - Translating requirements into solution options - Techniques for gathering and documenting customer requirements |
| Topic 4: Proof of Concept (PoC) and Handover | - Planning and executing PoC activities - Transition from presales to delivery teams |
| Topic 5: Presentation and Competitive Positioning | - Competitive analysis of service solutions - Delivering effective presentations and demonstrations |
| Topic 6: Solution Design and Proposal Development | - Developing service proposals and pricing considerations - Designing tailored service solutions |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
the characteristics of data center L1 construction (multiple choice)
- A. The system material is complex
- B. Both duration and quality are taken into account
- C. Costs are difficult to control
- D. The number of people invested is numerous
Correct Answer: A,B,C,D 🗳️
Which are typical risk factors addressed by professional services during deployment? (Multiple choice)
- A. Skill gaps
- B. Configuration errors
- C. Marketing positioning
- D. Compatibility issues
Correct Answer: A,B,D 🗳️
The currently released Hi-Care maintenance service package does not involve any of the following field service levels.
- A. 7x24x4
- B. 7x10xND
- C. 7x24xND
- D. 5x10x4
Correct Answer: D 🗳️
Which of the following are typical drivers for customers adopting managed/outsourced IT services? (Multiple choice)
- A. Access to specialized skills
- B. Focus on core business
- C. Cost predictability
- D. Desire to increase headcount
Correct Answer: A,B,C 🗳️
What are the service modules that the WLAN planning and design service can be undertaken by channel partners?
- A. Field strength interference test
- B. Network service optimization
- C. Information collection on the internet
- D. Network planning and design
Correct Answer: C 🗳️
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