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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Service Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys |
| Topic 2: Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 5: Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Topic 6: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A. Organizational management
B. Identity management
C. Policy-based access control
D. Access management
E. Delegated administration
Question 2
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A. Enable synchronous point-to-point integration.
B. Increase flexibility and scalability with the loose coupling provided.
C. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
D. Run prepackaged integration flows for A2A communication.
Question 3
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A. External workforce
B. Guided buying
C. Hire to Retire
D. Travel to Reimburse
E. Avoid unplanned downtime
Question 4
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A. SAP Translation Hub
B. Quotation Recommendation
C. SAP Revenue Recognition
D. Data Attribute Recommendation
E. Document Information Extraction
Question 5
What can be maintained and customized for a Lead in SAP Sales Cloud?
A. Temperature and Origin
B. Status and Qualification
C. Status and Origin
D. Qualification and Temperature
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: B,C | Question 3 Answer: A,C,D | Question 4 Answer: B,D,E | Question 5 Answer: B |



