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For more info read reference:
CIS-HR Certification Reference
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
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ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Configuration | 30% | - HR Document Generation - HR Service Catalog Configuration - Virtual Agent for HR - HR Service Administration |
| HR Case Management | 25% | - HR Case Creation and Assignment - Case Templates and Quick Actions - HR Case Lifecycle - HR Case Metrics and Reporting |
| Employee Record Management | 20% | - Onboarding/Offboarding Processes - Employee Service Center - Employee Data Model - Employee Documents and Signatures |
| Designer Integration | 25% | - Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
What is used to create a link on an HR Case form that accesses information outside the application?
- A. HR Service
- B. Restricted Caller Access
- C. Link Generator
- D. COE Configuration
Correct Answer: C 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
- A. Using the maximum file upload size in megabytes held in the Employee Document Properties
- B. Using the maximum file upload size business rule
- C. Using the maximum file upload size in megabytes Security policy
- D. Using the file upload size system property
Correct Answer: A 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
When an employee contacts HR. they speak in terms of lifecycle events from an HR perspective, that event gets translated into several HR services that need to be performed of the following items which would be considered a lifecycle event?
- A. Tuition Reimbursement
- B. PTO Inquiry
- C. Direct Deposit Setup
- D. Having a baby
Correct Answer: B 🗳️
How does ServiceNow know which HR Template to use on an HR Case?
- A. Each COE has a specific HR Template.
- B. The HR Template is referenced on the HR Service record.
- C. The HR Template is selected directly on the Catalog item.
- D. The HR Template is referenced on the record producer form.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
If the Applies to all services box is not checked on the COE ACL Configuration record what additional configurations must be made to the record ' ?
- A. An Applies when condition must be created for each Service
- B. No additional configurations are needed
- C. More man one group must be added to the Groups list
- D. At least one HR Service must be selected for the Services list
Correct Answer: D 🗳️
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