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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. It is critical that an intermediary is always mindful of privacy legislation during which method of sourcing clients?

A) Walk-ins
B) Upselling
C) Tracking of expiry dates
D) Online marketing

2. Which is an example of an indirect loss?

A) Arson at a retail store, initiated by an employee
B) Liability claim resulting from a slip and fall at a cinema
C) Loss of income following a fire claim that closes a factory
D) Water damage to an apartment when a frustrated tenant intentionally fails to turn off a tap

3. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Building rapport
B) Passive exchange
C) Matching
D) Active listening

4. What should be considered when adding the increased cost-demolition or construction endorsement to an insurance policy?

A) The older the building, the more likely it is to deviate from current building codes.
B) Since the entire building has to be demolished to bring it up to code after a loss, the coverage increases the amount of insurance.
C) Municipal building codes often require that owners update their property every 10 years.
D) It covers the requirement to bring existing structures up to code, even when the building remains unchanged.

5. What is an agent's primary duty to the insurer?

A) Provide the insurer with the insured's finances upon request
B) Bind the policy with the insurer they have the best relationship with
C) Provide the insurer with all relevant material facts
D) Quote the client with maximum amounts of liability coverage

Solutions: