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Apple 9L0-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mac Product Identification & Architecture | 20% | - iMac, Mac mini, Mac Pro models - System architecture and components - MacBook Air, MacBook Pro families |
| macOS & System Configuration | 15% | - Recovery and software restoration - System initialization and firmware - Post-repair verification |
| Troubleshooting Methodology | 25% | - Diagnostic workflow and logic - Interpreting error codes and logs - Using Apple Service Diagnostics (ASD) |
| Safety & ESD Protocols | 15% | - Electrostatic Discharge (ESD) precautions - Battery safety and handling - Tool and equipment safety |
| Hardware Repair & Replacement | 25% | - Display, keyboard, trackpad, battery service - Disassembly and reassembly procedures - Logic board, memory, storage replacement |
Apple Macintosh Service Certification Sample Questions:
After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?
- A. Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
- B. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
- C. You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
- D. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
Correct Answer: B 🗳️
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Examine the exhibit.
What AirPort Extreme port does the number 3 identify?
- A. WAN
- B. Power
- C. FireWire
- D. LAN
- E. USB
Correct Answer: A 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO
- A. Suction cups
- B. Anti-static, lint-free gloves
- C. Multimeter
- D. Torx T-15 driver with 5 inch shaft
- E. Service stand
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
- A. connectors
- B. edges
- C. heat sinks
- D. components
Correct Answer: B 🗳️
What is the indication that a Mac has completed a successful power-on self test (POST)?
- A. A series of beeps.
- B. The Login Window starts.
- C. Startup Chime.
- D. The Desktop, Dock, and menu bar load.
Correct Answer: C 🗳️
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