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Apple Macintosh Service Certification Sample Questions:

1. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
D) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

2. Examine the exhibit.

What AirPort Extreme port does the number 3 identify?

A) WAN
B) Power
C) FireWire
D) LAN
E) USB

3. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Suction cups
B) Anti-static, lint-free gloves
C) Multimeter
D) Torx T-15 driver with 5 inch shaft
E) Service stand

4. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A) connectors
B) edges
C) heat sinks
D) components

5. What is the indication that a Mac has completed a successful power-on self test (POST)?

A) A series of beeps.
B) The Login Window starts.
C) Startup Chime.
D) The Desktop, Dock, and menu bar load.

Solutions: