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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Local Announcements
B) Integrated Announcements
C) Music-on-hold
D) Voice over IP

2. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Variables in Vectors
B) Call Classification
C) Call Prompting
D) Adjunct Routing

3. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator is being used on an unsupported operating system.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) There is a firewall between the PC and the CMS.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.

4. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch can have a direct-connect to the CMS
D) The switch and CMS can he connected through a network.

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) SER MGT Port
C) NET 1Port
D) NET MGT Port

Solutions: