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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration | 25% | - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration - Voice, email, SMS, and speech server integration - POM campaign creation and rules |
| Architecture and Licensing | 20% | - POM components and features - Licensing requirements for AEP and POM - Deployment models and zones - AEP solution architecture and components |
| Installation | 20% | - Database installation and setup - System requirements for AEP and POM - High availability configuration - Installation procedures for AEP and POM |
| Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Software updates and patching - Diagnosis and resolution of common issues - Monitoring tools and logs |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
- A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
- B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
- C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
- D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
- A. Restart Avaya Aura Experience Portal.
- B. Make sure the runtime support files are installed in the correct location.
- C. Check that the Web License Manager (WebLM) is running. If not start WebLM.
- D. Re-install the runtimeconfig.war file.
Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?
- A. A remote database was not configured on the AAEP.
- B. The user has incorrect roles assigned.
- C. The new POMDriverApp provided with the POM software was not deployed on the application server.
- D. There are no Announcement Port licenses available for the POMDriverApp.
The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
- A. Intelligent Customer Routing
- B. Avaya Aura Communication Manager
- C. Avaya Aura Experience Portal
- D. Avaya Aura Session Manager
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
- A. an auxiliary EPM server
- B. a Media Processing Platform (MPP) server
- C. the remote application server
- D. the primary EPM server
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