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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Advanced | 35% | - Integration and Customization
|
| Topic 2: B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Topic 3: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 4: Reports and Analytics | 15% | - Knowledge Reports
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
A) 100
B) 500
C) 50
D) 1000
2. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?
A) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
B) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
C) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
D) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
3. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?
A) Include the search terms in both Answer Keyword and Stop Word.
B) Include search term in Search priority word.
C) Include search terms in Stop Words
D) Add all related search terms to an aliases.txt.file.
E) Include the search terms in Answers Keywords
4. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
A) Include battery and damage as keywords under Answers Stop Words.
B) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
5. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
A) ANS_UPD_INC_DURATION set to 60 days.
B) ANS_NEW_INC_DURATION set to 60 days.
C) ADP_NUM_REL_ANS set to 60 days.
D) ANS_NOTIF _DURATION set to 60 days.
E) EU_FA_NEW_WIN_TYPES set to 60 days.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |



