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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Advertising sales management
B) Subscriber lifecycle management
C) Multiple subscription management
D) Enterprise sales management

2. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B) Migrating Assets instead of orders would provide more business Value.
C) This would require migrating all products sold within last 5 years, including those that are no longer sold.
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) Migrating millions of records may reduce query performance due to large data volumes

3. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
B) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D) Do not migrate legacy assets and leverage external objects within salesforce to access them

4. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
C) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

5. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
C) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
D) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Solutions: