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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Communication | - Service delivery
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 4: Performance and Service Monitoring | - Performance monitoring
|
| Topic 5: Operational Procedures and Best Practices | - Operational standards
|
Nokia SDM Certification - PS NSOP Sample Questions:
To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?
- A. Training on the job 50%, learning from others 10% and formal training/courses 40%.
- B. Training on the job 10%, learning from others 20% and formal training/courses 70%.
- C. Training on the job 70%, learning from others 20% and formal training/courses 10%.
- D. Training on the job 20%, learning from others 70% and formal training/courses 10%.
Which are the interfaces for the Performance Mgt function?
- A. Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
- B. Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
- C. Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
- D. Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
What are the 2 main inputs for the cost baseline calculation?
- A. Subcontractor Costs and Vehicles and Tools.
- B. Subcontractor Costs and Overhead.
- C. Costs of Internal Resources and Costs of Direct External Workforce.
- D. Costs of local project resources, and 3rd Party services.
What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?
- A. Execute but only with formal approval of the Operations Business Manager.
- B. Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
- C. Execute if there is a risk to harm the customer satisfaction.
- D. Initiate the Change Management Process.
Three basic principles of the Operations Model are
- A. - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1 - B. - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level - C. - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1 - D. - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1



