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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A) Increased transaction volume
B) Net Adoption Score (NAS)
C) Customer Satisfaction Score (CSAT)

2. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

A) Staff heavily from the development phase until the go to market phase.
B) Define additional leads for each functional area.
C) Bring in team members with strong problem solving skills.

3. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A) Services Cloud
B) MuleSoft
C) Financial

4. Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?

A) Salesforce Architects Product Roadmaps
B) Salesforce Lightning Design System Release Notes
C) Salesforce Developer Release Notes

5. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Define acceptance criteria and acceptance testing to validate intended outcomes.
B) Create a prioritized product roadmap to ensure future releases address known challenges.
C) Share stories from customer reach to create a common understanding of challenges.

Solutions: