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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A) Host images on an external server
B) Embed images in the email directly
C) Attach images to the email
D) Provide links to images in the email

2. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
B) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
C) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
D) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

3. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Television
B) Retail store
C) Billboard
D) Chatbot

4. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Contact policy rules
B) Engagement policies
C) Arbitration rules
D) Customer segments

5. To which types of decisions can Pega Customer Decision Hub be applied?

A) Determining why response rates for a campaign in one region are below average
B) Determining the cause of a customer's problem
C) Determining how to retain a customer
D) Determining how to optimize the product portfolio to increase market share

Solutions: