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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 10% | - Real-time containers configuration - Personalized email delivery - Third-party distribution integration |
| Topic 2: Decision Strategies | 25% | - Design and analyze decision strategies - Segmentation and predictive analytics integration - Eligibility and suitability rules |
| Topic 3: Engagement Policies | 12% | - Build and manage customer journeys - Create customer engagement policies - Construct engagement strategies |
| Topic 4: Actions and Treatments | 12% | - Design outbound actions - Configure single web offers - Define and manage customer actions |
| Topic 5: AI and Arbitration | 8% | - Apply business levers to influence outcomes - Action prioritization with predictive models - AI-driven action arbitration |
| Topic 6: Business Agility in 1:1 Engagement | 10% | - Revision Manager usage - Change management processes - Lifecycle of engagement updates |
| Topic 7: Next-Best-Action Concepts | 10% | - 1:1 customer engagement principles - Optimize customer value in contact centers - Essentials of always-on outbound strategies - Define starting population |
| Topic 8: Contact Policy and Volume Constraints | 13% | - Avoid customer overexposure - Manage outbound exposure limits - Enforce volume constraints |
