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Pegasystems PEGACPCSD24V1 Valid Braindumps - Certified Pega Customer Service Developer 24

PEGACPCSD24V1
  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Sep 03, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Data Integration15%- Data Management
  • 1. Storage options
  • 2. Configure data relationships
  • 3. External storage configuration
- Common Data Model
  • 1. Entities and Case Type relationships
  • 2. Components of the Common Data Model
  • 3. Purpose of the Common Data Model
Case Management10%- Service Request Creation
  • 1. Apply case creation best practices
  • 2. Control service request behavior through configuration
  • 3. Create new service requests
Security10%- Application Security
  • 1. Access control configuration
  • 2. Customer data protection
  • 3. Role and privilege management
Application Development15%- Architecture and Reuse
  • 1. Modular Enterprise Reuse
  • 2. Configure coexistence
  • 3. Pega Center-out architecture
Business Rules15%- Decisioning and Automation
  • 1. Configure business rules
  • 2. Automate customer service processes
  • 3. Implement decision logic
Channels15%- Customer Interaction Channels
  • 1. Configure Pega Call
  • 2. Configure web messaging
  • 3. Benefits of Pega Digital Messaging
- Messaging AI
  • 1. Configure Email Bots
  • 2. Configure Messaging AI
User Experience20%- Constellation User Experience
  • 1. Define Constellation UX best practices
  • 2. Configure Constellation-based experiences
- Composite Desktop
  • 1. Create and manage Composite tabs
  • 2. Define Composite best practices

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