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IBM M6040-420 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales & Support Strategy | 20% | - Basic troubleshooting and serviceability - Competitive advantages - Installation and configuration overview |
| Product Overview & Positioning | 25% | - SureMark 2xR and 1xR series positioning - Target market and use cases - Replacement models and upgrade paths |
| Software & OS Compatibility | 20% | - 4690 OS compatibility and CSD levels - Supported operating systems and drivers - Code page and international language support |
| Features & Technical Specifications | 35% | - Light-Path diagnostics and reliability - Print speed and resolution - Interface and connectivity options - MICR, barcode, and graphic support |
IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:
A Business Partner ordered a supply of Pearl White 2xR printers for a customer engagement. Now the customer has decided to install Iron Gray printers instead. What should the Business Partner do?
- A. send the printers back to TGCS to be replaced with Iron Gray printers
- B. tell the customer that they must accept the color they originally chose
- C. order all new Iron Gray printers and assume another customer will eventually use the Pearl White ones
- D. order Iron Gray covers only and swap them at their shop
Correct Answer: D 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
Which statement is true about the use of power supplies from existing SureMark printers with the 1NR, 2NR, and2CR?
- A. Existing power supplies will be withdrawn with replacement models.
- B. Most system unit power supplies cannot support increased printer speed.
- C. It is recommended that new power supplies be purchased with new printers.
- D. Existing power supplies can be used.
Correct Answer: D 🗳️
Which two existing components can be reused with the 2NR, 2CR, and 1NR models?
- A. cables
- B. printer covers
- C. integration trays
- D. printheads
Correct Answer: A,C 🗳️
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Which two resources should sellers use to help sell the SureMark printers? (Choose two)
- A. SureMark Printers Hardware Service Guide
- B. Knowledgebase
- C. Techline
- D. Selling SureMark Community
Correct Answer: B,C 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
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