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IBM M6040-420 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features & Technical Specifications | 35% | - Light-Path diagnostics and reliability - Print speed and resolution - Interface and connectivity options - MICR, barcode, and graphic support |
| Sales & Support Strategy | 20% | - Basic troubleshooting and serviceability - Competitive advantages - Installation and configuration overview |
| Product Overview & Positioning | 25% | - SureMark 2xR and 1xR series positioning - Target market and use cases - Replacement models and upgrade paths |
| Software & OS Compatibility | 20% | - 4690 OS compatibility and CSD levels - Supported operating systems and drivers - Code page and international language support |
IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:
1. A Business Partner ordered a supply of Pearl White 2xR printers for a customer engagement. Now the customer has decided to install Iron Gray printers instead. What should the Business Partner do?
A) send the printers back to TGCS to be replaced with Iron Gray printers
B) tell the customer that they must accept the color they originally chose
C) order all new Iron Gray printers and assume another customer will eventually use the Pearl White ones
D) order Iron Gray covers only and swap them at their shop
2. Which statement is true about the use of power supplies from existing SureMark printers with the 1NR, 2NR, and2CR?
A) Existing power supplies will be withdrawn with replacement models.
B) Most system unit power supplies cannot support increased printer speed.
C) It is recommended that new power supplies be purchased with new printers.
D) Existing power supplies can be used.
3. Which two existing components can be reused with the 2NR, 2CR, and 1NR models?
A) cables
B) printer covers
C) integration trays
D) printheads
4. Which two resources should sellers use to help sell the SureMark printers? (Choose two)
A) SureMark Printers Hardware Service Guide
B) Knowledgebase
C) Techline
D) Selling SureMark Community
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: B,C |



