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CIPS Operations Management Sample Questions:

1. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 3?

A) kansei engineering
B) quality circle
C) quality function deployment
D) statistical process control

2. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) costs of raw materials
B) ethical considerations
C) environmental impact
D) customer emotions

3. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A) no- the construction industry does not require the storage of inventory
B) yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
C) no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
D) yes- this is the most important aspect of managing a construction project

4. Which of the following will increase 'order winning' objectives of a retail organisation?

A) increased costs
B) customer loyalty
C) improved supplier relations
D) streamlined operations procedures

5. Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

A) close to customers, low cost land, readily available labour
B) far from customers, availability of raw materials
C) low cost land and facilities, access to government incentives
D) high environmental and ethical standards, low cost land

Solutions: