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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A) The act of measuring always positively impacts results
B) Measured data is always more accurate than direct observation
C) It should always be used to support direct observation
D) It should always be used instead of direct observation

2. Which is a risk that might be removed from a service consumer by an IT service?

A) Failure of server hardware
B) Security breach
C) Service provider ceasing to trade
D) Cost of purchasing servers

3. Which guiding principle helps to ensure that better information is available for decision making?

A) Collaborate and promote visibility
B) Think and work holistically
C) Keep it simple and practical
D) Optimize and automate

4. What is a cause, or potential cause, of one or more incidents?

A) A problem
B) A configuration item
C) An incident
D) A workaround

5. What varies in size and complexity, and uses functions to achieve its objectives?

A) An organization
B) An outcome
C) A practice
D) A risk

Solutions: