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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

Which statement is true about Non IT managed businesses?

A. Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
B. Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
C. Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
D. Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.

Question 2

Which statement is true about Service Lines?

A. R4 Commercial support is only available to Small and Medium Business (SMB).
B. R4 Commercial support covers all business levels for workgroup printers.
C. All services lines are available for consumers who buy contractual services.
D. The R7 computer support line is available for consumers

Question 3

What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A. Understand the customer's business drivers and establish from that the duration of services needed,
B. Understand the customer's business drivers and define the impact of printing and personal system downtime.
C. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D. Understand the customer's business model to define when they will need support and what type of support HP can offer

Question 4

As a consequence of the economic crisis, what is a typical CIO behavior?

A. They invest more in new hardware
B. They try to keep their current install base alive for the longest possible time.
C. They do not consider buying extra services.
D. They look to increase their expenses in IT infrastructure.

Question 5

What is the purpose of the HP Services portfolio?

A. to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
B. to extend the life of Printing and Personal Systems
C. to increase hardware refreshes in the business sector
D. to increase the cost of total services

Solutions: