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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
B) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
D) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

2. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) UEFI diagnostics
B) HP Advanced POST diagnostics
C) HP Advanced BIOS diagnostics
D) HP Insight diagnostics

3. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?

A) the support label
B) the technician data label
C) the system board label
D) the flexbuild label

4. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
B) Update the BIOS to the latest revision or to the revision requested by the customer.
C) Access the BIOS to configure the version of Windows that the system will use.
D) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
E) Access the BIOS to reset the system ID and/or device serial number.

5. What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

A) The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
B) The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
C) The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.
D) The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.

Solutions: