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HP HP2-H11 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Market and Customer Needs | 25% | - ROI and TCO advantages - Customer business and technical requirements - Thin client market trends and benefits |
| Topic 2: HP Thin Client Portfolio | 30% | - Hardware specifications and features - t-series and multi-seat solutions - Operating systems and software options |
| Topic 3: Solution Design and Compatibility | 20% | - Virtualization infrastructure integration - Server and protocol compatibility - Security and management features |
| Topic 4: Selling and Positioning | 25% | - Warranty and support services - Competitive differentiation - Sales process and proposal preparation |
HP Selling HP Thin Clients Sample Questions:
Which recent trend, endorsed by major virtualization software vendors, is negatively impacting the sales of thin client hardware because it results in lower acquisition costs for deploying VDI solutions?
- A. popularity of smart mobile devices such as PDAs, smart phones, handheld PCs, and pocket PCs
- B. repurposing of existing PCs
- C. adoption of laptops and tablet PCs
- D. success of the PC blade architecture
Correct Answer: A 🗳️
You are competing against Wyse for a thin client sale and the customer conversation turns to the thin client management software.
Which sales trap questions should you ask? (Select three.)
- A. Is Wyse Device Manager offered free of charge with the proposed thin client solution?
- B. Is Wyse Device Manager as easy, robust, and scalable as HP Device Manager?
- C. Does Wyse Device Manager support a stateless mode?
- D. Does Wyse Device Manager support both the push and pull modes of communication?
- E. Is Wyse Device Manager capable of managing clients anywhere?
Correct Answer: A,B,D 🗳️
What is the best way to overcome customer objections during your HP MultiSeat Computing Solutions sales interview?
- A. provide factual information confronting the objections
- B. ask probing questions to fully understand the objections
- C. schedule another sales meeting to address the objections
- D. review the solution silver bullets
Correct Answer: C 🗳️
Which question is appropriate to ask a school district administrator during an elevator pitch of the HP MultiSeat Computing Solution?
- A. How interested would you be in a PC solution that could double your student access to computing while staying within your same budget?
- B. How do you currently manage the demands of your student community and their need for technology support?
- C. What solution have you considered in trying to address the challenge of deploying PC technology in your classrooms?
- D. What is the biggest challenge that keeps you from being able to deploy PC technology in the classrooms in your district?
Correct Answer: A 🗳️
Which benefit is specific to the Academic Edition of the HP MultiSeat Computing Solution? (Select two.)
- A. Ethernet connection from the access devices to the host PC for greater distance
- B. support for up to 24 access devices
- C. licensing support through Microsoft Volume Licensing
- D. Intel Xeon based host PC
- E. support for access devices running Windows 7 only
Correct Answer: A,E 🗳️
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