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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) The average call duration is 1 minute.
B) You need a number of trunks such that only 1% of calls will be blocked.
C) You need 20 agents to handle the load.
D) The average speed of answer will be 20 seconds.

2. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
C) The database is only used for storing configuration.
D) Purely transactional workloads.

3. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?

A) VXML requires less processing power, leading to higher port density.
B) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
C) VXML integrates directly with SIP trunks without a media server.
D) VXML is inherently more secure than any other protocol.

4. Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

A) Perpetual License with annual maintenance.
B) Named User License (per agent).
C) Subscription-based (SaaS) pricing.
D) Concurrent Session License (floating).

5. What is the primary purpose of a "network diagram" in an AICC proposal or design document?

A) To describe the IVR menu flow.
B) To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
C) To show the organizational structure of the contact center.
D) To list the phone numbers for the contact center.

Solutions: