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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Continual service improvement
B. Service level management
C. Availability management
D. Change management

Question 2

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A. 2 only
B. 1 only
C. Both of the above
D. None of the above

Question 3

Which process is responsible for ensuring that appropriate testing takes place?

A. Service asset and configuration management
B. Release and deployment management
C. Service level management
D. Knowledge management

Question 4

Which one of the following is the purpose of service level management?

A. To ensure that an agreed level of IT service is provided for all current IT services
B. To carry out the service operations activities needed to support current IT services
C. To ensure that sufficient capacity is provided to deliver the agreed performance of services
D. To create and populate a service catalogue

Question 5

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A. Corporate level
B. Service level
C. Customer level
D. Configuration level

Solutions: