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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths |
| Topic 2: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Implement search functionality and content tagging - Configure email and notification templates |
| Topic 3: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting |
| Topic 4: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) |
| Topic 5: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design |
Salesforce Certified Experience Cloud Consultant Sample Questions:
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Apex sharing
- B. Account Hierarchy
- C. Sharing Rule
- D. Sharing Set
Correct Answer: C 🗳️
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Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
- B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
- C. In order to leverage organizational structure, the HR help app must be created in the main org.
- D. HR user profile is only available in Employee Cloud with Employee permission set license.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
- A. Track Flagging and moderation activity within the Experience site.
- B. Give members Audience Targeting permissions within the Experience site.
- C. Designer specific users as moderators so that they can closely monitor the size.
- D. Allow members to remove other member from the Experience site if desired.
- E. Allow members to flag posts comments files, and messages that are inappropriate or spam.
Correct Answer: A,C,E 🗳️
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Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
- A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
- B. ExperienceBundle enables Creating experiencingacross orgs.
- C. ExperimentBundle provides editable community metadata in a human-readable format.
- D. ExperienceBundle provides editable community metadata in a human-readable format.
Correct Answer: B,D 🗳️
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Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. Customer Community Plus
- B. Authenticated Service Site User
- C. External Identity
- D. External Community Plus
Correct Answer: A 🗳️
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