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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analysis and Reporting | - Defect reporting and UX reporting - Usability metrics (effectiveness, efficiency, satisfaction) - Interpreting usability findings |
| Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
| Usability Evaluation Methods | - Cognitive walkthrough - User observation and feedback methods - Usability testing approaches (moderated/unmoderated) - Heuristic evaluation |
| Fundamentals of Usability | - Human factors in software usage - Usability concepts and definitions - User experience (UX) principles |
| Planning and Designing Usability Tests | - Test scenarios and task design - Test participants and user profiles - Test objectives and scope definition |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
- A. Users buy the software product but repeatedly need to call support because they don't understand how to use it
- B. Users resist using a software product which is essential for their daily work because it lacks usability
- C. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
- D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
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A "usability test participant" ...
- A. ... can be the organizer of a usability test.
- B. ... is a person who observes a usability test.
- C. ... helps to set up the system used for the usability test.
- D. ... is a representative user who solves typical tasks in a usability test.
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What's the difference between an informal usability review and an expert usability review?
- A. No formal usability qualifications are required for an informal usability review
- B. An expert usability review is a formal review, not an informal review
- C. An informal review only requires one reviewer
- D. Contrary to an expert review, an informal usability review is based on opinion
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You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?
- A. Accessibility evaluation
- B. Risk assessment
- C. Usability evaluation
- D. Usability maturity assessment
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