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IBM C2180-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM Middleware Technologies | - IBM MQ concepts and message flow basics - Integration with IBM application integration services |
| Application Development | - Building and deploying integration applications - API and service development principles |
| L1 Support and Troubleshooting | - Incident handling and basic troubleshooting workflows - Monitoring and operational support practices |
| Integration Fundamentals | - Core concepts of enterprise application integration - Messaging models and data exchange patterns |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?
- A. Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
- B. Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
- C. Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
- D. Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
Correct Answer: A 🗳️
On EcuRepwhat file action for the problem analysis section is valid?
- A. Search Files
- B. Log analyzer
- C. Explore
- D. IBM Thread and Monitor Analyzer
Correct Answer: C 🗳️
Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
- A. Target
- B. Transfer
- C. Transaction data
- D. Test Case
Correct Answer: D 🗳️
Why is performing follow up (FUP) on the date set important?
- A. It shows commitment to our customers by the support professional.
- B. To ensure the customer knows they need to send in files.
- C. It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
- D. To show the customer that they have not responded.
Correct Answer: B 🗳️
Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:
- A. open, update and list their PMRs.
- B. download official patches and fixes for their PMRs.
- C. search for old PMRs, including their own.
- D. register and ask for software support.
Correct Answer: A 🗳️
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