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IBM C2070-580 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Practical Application Usage | - iWidgets and REST services interaction - Use of REST APIs in Case Manager |
| Topic 2: Case Manager Fundamentals | - IBM Case Manager architecture and components - IBM Case Manager workflows and APIs - Case creation, manipulation, and management |
| Topic 3: Deployment and Environment | - Development vs production environment setup - Integration with FileNet P8 components |
IBM Case Manager V5.0 Sample Questions:
Which statement is correct when describing the relationship between steps and roles vs. steps and workgroups?
- A. The users or groups in the workgroup are defined at design time in the IBM Case Builder
- B. If more than one user is assigned to a workgroup only one user needs to complete the step
- C. Steps in a role lane must be performed by every user assigned to the role before step completion
- D. Any member of a role can perform the work at any task step assigned to the role
Correct Answer: D 🗳️
When conducting a single server installation using the IBM Case Manager Platform Installation Tool, which one of the following directory service products is supported?
- A. Oracle Internet Directory
- B. IBM Tivoli Directory Server
- C. Novell eDirectory
- D. Microsoft Active Directory
Correct Answer: B 🗳️
How can you model the directing of work to case workers? (Choose two)
- A. You associate roles with Case Tasks in Case Builder
- B. You specify workgroups as a property of a Case Task
- C. You associate roles with steps in the Step Editor
- D. You associate workgroups with steps in the Step Editor
- E. You can assign a specific user to a step in the Step Editor
Correct Answer: C,D 🗳️
Which insurance company's business scenario or challenge is a prime candidate for IBM Case Manager?
- A. A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing
- B. A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
- C. A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last
- D. A customer requests written details of the policy and additional product descriptions
Correct Answer: B 🗳️
Which Content Engine events must a case property be audited for before it can be exposed to the Case Analyzer?
- A. Change State Event, File Event, Update Event
- B. Creation Event, Deletion Event, Checkin Event
- C. Creation Event, Deletion Event, Update Event
- D. Change State Event, Creation Event, Delete Event
Correct Answer: C 🗳️
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