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IBM C2070-580 Exam Syllabus Topics:

IBM Case Manager V5.0 Sample Questions:

1. Which statement is correct when describing the relationship between steps and roles vs. steps and workgroups?

A) The users or groups in the workgroup are defined at design time in the IBM Case Builder
B) If more than one user is assigned to a workgroup only one user needs to complete the step
C) Steps in a role lane must be performed by every user assigned to the role before step completion
D) Any member of a role can perform the work at any task step assigned to the role

2. When conducting a single server installation using the IBM Case Manager Platform Installation Tool, which one of the following directory service products is supported?

A) Oracle Internet Directory
B) IBM Tivoli Directory Server
C) Novell eDirectory
D) Microsoft Active Directory

3. How can you model the directing of work to case workers? (Choose two)

A) You associate roles with Case Tasks in Case Builder
B) You specify workgroups as a property of a Case Task
C) You associate roles with steps in the Step Editor
D) You associate workgroups with steps in the Step Editor
E) You can assign a specific user to a step in the Step Editor

4. Which insurance company's business scenario or challenge is a prime candidate for IBM Case Manager?

A) A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing
B) A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
C) A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last
D) A customer requests written details of the policy and additional product descriptions

5. Which Content Engine events must a case property be audited for before it can be exposed to the Case Analyzer?

A) Change State Event, File Event, Update Event
B) Creation Event, Deletion Event, Checkin Event
C) Creation Event, Deletion Event, Update Event
D) Change State Event, Creation Event, Delete Event

Solutions: