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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Product Components | 25% | - Tivoli Asset Discovery - License Metric Tool - Process automation modules - Tivoli Application Dependency Discovery Manager |
| Business and IT Process Understanding | 22% | - Business requirements gathering - Service management lifecycle - ITIL v3 alignment |
| Solution Architecture and Design | 28% | - Integration patterns - CMDB and data model - Tivoli Integration Composer - SmartCloud Control Desk overview |
| Operations and Troubleshooting | 10% | - Audit and compliance - Common issues and resolution - Monitoring and maintenance |
| Planning and Implementation | 15% | - Deployment considerations - Configuration best practices - Performance and scalability |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?
- A. The required number of all licenses is doubled because the development environment does not require separate licenses.
- B. Only TADDM licenses are tripled.
- C. The required number of all licenses is tripled.
- D. The required licenses number does not change.
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
- A. There are no special limitations. All required language supports can be installed using the product installation media.
- B. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
- C. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
- D. If using MS SQL, only one language support can be installed -- either English or non-English.
A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
- A. Links
- B. Hierarchies
- C. Relationships
- D. Dependencies
What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)
- A. Configuration Items Types
- B. Configuration Items
- C. Asset types
- D. Classification Items Relationships
- E. Classification Items Hierarchy
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
- B. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- C. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
- D. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
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