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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A. Assign a voucher definition from the customer's Loyalty Program Member.
B. Use Issue voucher from the Loyalty Program Member page.
C. Activate the voucher assignment batch.
D. Use the "issue Voucher" flow template.

Question 2

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A. Use Salesforce Customer Data Platform
B. Use Custom Apex code via a middleware ETL tool
C. Use Marketing Cloud Server-Side JavaScript
D. Use Marketing Cloud Connect

Question 3

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A. Marketing Cloud Connect
B. Marketing Cloud Personalization
C. Marketing Cloud MobileConnect
D. Marketing Cloud Mobile Push

Question 4

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A. Contact Loyalty Program Member, and Loyalty Member Tier
B. Contact, Account, and Opportunity
C. Voucher Definition, products, and Loyalty Member Tier
D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

Question 5

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A. Non-Qualifying Points
B. Tier Qualifying Points
C. Non-Qualifying and Qualifying Points
D. Qualifying Points

Solutions: