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Salesforce AP-212 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Loyalty Management Fundamentals	15%	- Explain loyalty program types and structures - Describe the core concepts of loyalty management - Identify key business outcomes loyalty management drives
Topic 2: Analytics and Reporting	10%	- Monitor loyalty metrics and KPIs - Analyze member engagement and program performance - Use Loyalty Management reporting features
Topic 3: Loyalty Program Configuration	25%	- Set up loyalty programs, rules, and promotions - Configure earning and redemption rules - Implement program mechanics and journey milestones - Design tier structures and qualification criteria
Topic 4: Partner Management	10%	- Set up partner earning and redemption rules - Manage partner program participation - Configure loyalty partners and relationships
Topic 5: Member Management	20%	- Implement member lifecycle stages - Configure member tiers and benefits - Create and manage loyalty program members - Manage member enrollment and registration
Topic 6: Points and Rewards Management	20%	- Manage loyalty currency (points) operations - Process point transactions (earning, redeeming, adjusting) - Implement point expiration and adjustment rules - Configure reward types and catalogs

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A. Assign a voucher definition from the customer's Loyalty Program Member.
B. Use Issue voucher from the Loyalty Program Member page.
C. Activate the voucher assignment batch.
D. Use the "issue Voucher" flow template.

Reveal Solution Discussion 0

Correct Answer: D 🗳️