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Apple 9L0-412 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User Accounts and Security | - File and system permissions - Password policies and authentication - User account types and management |
| Topic 2: Applications and Processes | - Application installation and management - Activity Monitor and process management - Troubleshooting application issues |
| Topic 3: Network Configuration and Services | - Sharing services and connectivity - Network setup and configuration - Wi-Fi and Ethernet troubleshooting |
| Topic 4: Installation and Configuration | - Software updates and system maintenance - OS X 10.8 installation methods and requirements - System setup and initial configuration |
| Topic 5: System Troubleshooting | - Performance troubleshooting - Startup and boot issues - System logs and diagnostics |
| Topic 6: File Systems and Storage | - File system structure in OS X - File sharing and permissions - Disk Utility and storage management |
Apple OS X Support Essentials 10.8 Sample Questions:
For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.
- A. True
- B. False
Correct Answer: B 🗳️
Review the screenshot, and then answer the question below.
You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?
- A. The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
- B. The disk will mount, and the user will be able to read, modify, and delete any file on the disk.
- C. The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to re-enter an administrator password to modify or delete files.
- D. The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
Correct Answer: B 🗳️
Review the screenshot from FileVault preferences, and then answer the question below.
If you click Enable User for the Logan White account, what is the effect?
- A. FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
- B. You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.
- C. You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.
- D. At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.
Correct Answer: B 🗳️
You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?
- A. Traceroute can determine if the server that the web service is running on has a firewall.
- B. Traceroute can determine if the DNS server is configured correctly.
- C. Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
- D. Traceroute can determine if the web server is configured correctly.
Correct Answer: C 🗳️
Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?
- A. Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
- B. Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
- C. In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.
- D. Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
Correct Answer: A 🗳️
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