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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety and Environmental Guidelines | 15% | - Electrical Safety
|
| Topic 2: Product Knowledge and Specifications | 20% | - Apple Desktop Product Line Overview
|
| Topic 3: Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
| Topic 4: Troubleshooting Methodology | 25% | - Diagnostic Tools and Procedures
|
| Topic 5: Software and Firmware | 15% | - Firmware Updates and Configuration
|
Apple Desktop Service Certification Sample Questions:
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
- A. User's manual
- B. Discussions
- C. Service manual
- D. Service News
You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?
- A. Downloads
- B. User's manual
- C. Discussions
- D. Knowledge Base
To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?
- A. Reinstall the appropriate Mac OS.
- B. Verify the hard disk with Disk First Aid.
- C. Replace the built-in display.
- D. Start up from a known-good startup disc.
You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE
- A. Run Apple Service Diagnostic video tests for the Power Mac G5.
- B. Verify that no new symptoms have occurred.
- C. Start up the computer in Target Disk Mode to test the internal hard drive.
- D. Leave the computer on overnight.
- E. Run all Apple Service Diagnostic tests for the Power Mac G5.
- F. Verify that the original symptom is resolved.
Which one of the following is NOT a risk when working around CRTs?
- A. Electric shock
- B. Overheating
- C. Toxic materials
- D. Implosion
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