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Nortel 920-167 Valid Braindumps - NCSS-Contact Center RIS.6.0 Application Developer

920-167
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Aug 28, 2026
  • Q & A: 60 Questions and Answers
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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Application Development Fundamentals- Development framework
  • 1. Development best practices
  • 2. Application lifecycle
  • 3. Development environment configuration
Topic 2: Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Database integration
  • 3. Data exchange mechanisms
Topic 3: Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Communication Control Toolkit APIs
  • 3. Session and connection management
Topic 4: Call Processing Applications- Call flow development
  • 1. Inbound and outbound call processing
  • 2. Screen pop and desktop integration
  • 3. Call routing logic implementation
Topic 5: Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Application integration architecture
  • 2. Server and client components
  • 3. Contact Center RIS.6.0 platform overview
Topic 6: Deployment and Maintenance- Application deployment
  • 1. Troubleshooting and maintenance
  • 2. Version management
  • 3. Installation and configuration
Topic 7: Security and Administration- Application security
  • 1. Operational administration considerations
  • 2. Authentication and authorization
  • 3. User permissions and access control
Topic 8: Testing and Debugging- Application validation
  • 1. Functional testing
  • 2. Performance verification
  • 3. Debugging development issues

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