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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

A) number of calls that are attempted in the busy hour
B) number of configured routes and labels
C) number of configured skill groups
D) number of historical database servers

2. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
B) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
C) The call cannot be transferred or conferenced back to an agent.
D) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

3. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
B) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
C) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
D) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.

4. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A) 1 - Primary Client AW, 1 - Secondary Client AW
B) 2 - Client AWs
C) 2 - Secondary Distributor AWs
D) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
E) 1 - Secondary Distributor AW, 1 - Client AW
F) 1 - Primary Distributor AW, 1 - Client AW

5. Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A) 9971
B) 8961
C) 7970
D) 6921
E) IP Communicator 8.0(x)

Solutions: